Senior Robotic Solutions Engineer - Field Service

Description

The company is part of the Johnson & Johnson MedTech group and is hiring a Senior Robotic Solutions Engineer for Field Service in the Charlotte, North Carolina area.

The MedTech group develops next-generation treatments that are smarter, less invasive and more personalized, drawing on both biology and technology.

You will work in the Technical Field Service team as an experienced individual contributor, working independently with little supervision.

You will help set up and run projects, programs and processes that support the overall customer management strategy, applying advanced field service knowledge to define strong policies, procedures and plans.

You will design core plans for Technical Field Service projects, programs and processes, using trend and competitor analysis to keep improving customer management.

You will recommend suitable hardware and peripheral equipment for customer needs, demonstrate setup and adjustment of complex equipment to users or operators, coach junior colleagues, and escalate business issues or opportunities to the next management level.

Responsibilities

• Set up, move, maintain, repair and de-install systems.
• Analyze data logs to troubleshoot and resolve issues.
• Lead the RSE Service Team on technical and non-technical work that keeps the robotic system fleet running and available.
• Complete specific tasks, including team documentation and metrics.
• Apply sound engineering methods and thorough documentation, including ECO processes, to deliver safe, robust and reliable service.
• Take part in process improvement discussions to make the team more efficient and effective.
• Keep learning through ongoing training to deepen your knowledge of RSE Service on robotic systems.
• Work safely in a manufacturing environment and follow all safety and hazard rules.
• Report status and strategic goals to senior management.
• Work with Systems Engineering, Product Support Engineers, Quality and other cross-functional teams to align and share knowledge, improving system uptime and Mean-Time-To-Repair (MTTR).
• Stand, sit or kneel for long periods.
• Use electro-mechanical tools.
• Lift up to 44 lbs.

Requirements

• Bachelor's degree in Computer Science, Robotics or a related technical field.
• 4-6 years of experience in the capital medical technology industry.
• Experience with software, electro-mechanical systems and various robotic technologies.
• Basic understanding of working in a medically regulated environment.
• Ability to work effectively in a group or team setting.
• Strong ability to conceive, develop and manage projects, process improvements and timelines.
• Experience planning and running activities that develop and launch new processes.
• Strong written and spoken presentation skills, with fluent English.
• Ability to build and maintain productive working relationships with colleagues and team members.
• Proficiency in Microsoft Office, with strong PowerPoint and Excel skills required.
• Preferred: analytical reasoning, collaboration, communication, continuous improvement, customer service, customer support operations, customer support trends, data gathering and analysis, execution focus, incident management, problem solving, Project Management Office (PMO), Quality Assurance (QA), SAP Field Service Management, service request management, technical credibility, and training people.

Conditions

Travel is about 80% local or regional, with up to 20% domestic U.S. travel as needed.

The role may need work outside standard hours, including occasional evenings, longer days, weekends and holiday cover, depending on business and customer needs.

The position is eligible for overtime.

Johnson & Johnson is committed to an inclusive interview process; candidates with a disability who need an accommodation should use the careers contact page, and internal employees should contact AskGS.