Technical Program Manager

Description

The role leads complex programs made up of several related projects, keeping delivery in line with business goals, service commitments, and contracts.

You set up program governance, connect delivery across workstreams, and give leadership a clear view of progress, risks, financial health, and results.

You work on your own, make decisions, take program-level issues through to resolution, and act as the main link between program teams, technology alignment, and executives.

Responsibilities

• Take ownership of end-to-end program delivery and quality so work matches business goals, statements of work, and agreed success criteria.
• Set up and maintain program governance and controls, including status reports, risk and issue handling, stakeholder routines, and required documents.
• Track program milestones, dependencies, risks, issues, and decisions on your own, spot blockers early, and push them to resolution.
• Frame options, risks, and trade-offs so leaders can decide with the right information at the right time.
• Assess how scope changes affect schedule, budget, quality, risk, and outcomes, recommend a course, obtain approvals, and keep contractual and business commitments intact.
• Work with leadership, technical leads, and functional partners to define roles, staff and resource the program, and manage onboarding and offboarding.
• Manage program budgeting, forecasting, and reporting to meet financial targets and show program health and profitability clearly.
• Keep procurement reporting and financial transparency consistent with delivery plans and statements of work.
• Turn cross-project data into clear insights and executive reports on progress, critical path, risks, and financial status.
• Lead stakeholder engagement and liaise between program teams and senior leadership to keep communication, alignment, and decisions on time.
• Monitor customer satisfaction, delivery quality, and program performance, and drive improvements.
• Coach and mentor Project Managers, Senior Project Managers, and other team members to build strong execution habits and quality results.
• Set long-term goals and roadmaps for the program or portfolio, and adjust delivery methods as service models evolve.

Requirements

• 8-10 years of project management experience with at least 5 years leading complex, cross-functional programs.
• Proven ability to work independently and stay on top of timelines, milestones, risks, and issue resolution.
• Strong problem-solving skills and the persistence to take complex issues and risks to resolution.
• Solid grasp of service delivery models and experience adjusting delivery to support continuous improvement.
• Proven experience managing, tracking, and forecasting budgets and financials for large or external customer programs.
• Experience working with global solution providers and distributed teams.
• Strong leadership presence and the ability to influence senior executives and cross-functional stakeholders.
• Bachelor's degree required.
• PMP, PgMP, Prosci, or Agile/Scrum certification preferred.
• Knowledge of real estate, professional services, or service-based delivery environments helpful.
• Experience with data, analytics, CRM, enterprise applications, or technology transformation programs preferred.
• Program leadership and governance: Advanced to Expert. Designs and runs program-level governance and operating rhythms.
• Executive communication and strategic message distillation: Advanced. Turns cross-project data into decision-ready insight.
• Financial management: Advanced. Owns budgeting, forecasting, and program profitability reporting.
• Risk, issue, and dependency management: Advanced. Drives resolution to closure with rigor.
• Stakeholder influence and negotiation: Advanced. Influences executives and resolves senior stakeholder conflict.
• Adaptability and pivot management: Advanced. Moves between structured and agile approaches as needs change.
• Tools: Advanced. Smartsheet and Microsoft 365, plus effective use of AI-enabled tools for reporting and insight. Azure DevOps (ADO) and the Salesforce toolkit preferred.
• Resource and capacity planning: Advanced. Identifies resource constraints, competing priorities, and impacts on program sequencing.
• Business readiness and change coordination: Advanced. Builds adoption, communications, training, support, and operational readiness into delivery planning.

Conditions

Pay range is $110,500.00 - $130,000.00.

Final pay depends on whether the role is covered by a collective bargaining agreement, the work location and local market rates, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The company is an equal opportunity employer and does not tolerate discrimination of any kind.

Benefits

• Eligible employees can enroll in health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid and unpaid time away from work.
• Pay is competitive and may vary by location, hire date, hours worked, job type, business line, and collective bargaining coverage.