Technical Product Support (TPS) Engineer III – (E3)

Description

The company supplies materials science and engineering equipment used to make nearly every new semiconductor chip and advanced display worldwide.

The equipment it builds and services supports AI and the commercial rollout of next-generation chips.

You would join the team at the base of the electronics industry.

Responsibilities

• Own every technical support matter at one assigned customer, including escalations, fleet performance, installations, improvement programs and upgrades.
• Serve as the link between the customer and the division, and act as the field escalation contact by giving technical support and documents to field engineers, technicians and product support staff who diagnose, fix and debug equipment.
• Support engineering on alpha site work covering installation, operation, calibration, servicing or testing of new hardware, processes or software, whether in house or on an engineering tool.
• Support beta site work covering installation, operation, calibration, servicing or testing of new hardware, software or processes on a customer tool.
• Start and review engineering change orders to confirm the data supports the fix, and communicate the results to the field.
• Produce system performance data when needed, including MTBF, MTBI and availability, plus process data and analysis of I/W spending.
• Help the GPS group write CENs and BKMs, and create and review documents on technical improvements, system upgrades and support plans. Present them to customers and make sure the field carries them out.

Requirements

• Show practical and conceptual expertise in your own discipline, with working knowledge of related disciplines.
• Know current best practices, how your area connects with others, and what sets competitors apart in the market.
• Guide less experienced colleagues and lead small projects with limited risk and resource needs.
• Solve complex problems, look at existing solutions from new angles, and make sound calls using several sources of information.
• Work within broad guidelines and policies while affecting customer, operational, project or service activities in your team and related teams.
• Explain difficult or sensitive information clearly and help teams reach agreement.

Conditions

Salary range: $96,000.00 - $132,000.00.

Location: Austin, TX.

Full-time, assignee or regular employee role.

Travel: about 25% of the time.

Relocation assistance is available.

Pay depends on location, hire grade, job knowledge, skills, experience and fairness within the current team.

For sales roles, the posted range is the Target Total Cash (TTC) range, meaning base salary plus target bonus at 100% goal achievement.

The company gives equal consideration to all applicants.

Benefits

• A comprehensive benefits package.
• Possible bonus and stock award participation, depending on eligibility.
• Wellbeing and career development programs covering work, home and everyday life.