Technical Support Engineer Intern

Description

Your mission

Project deployment and commissioning

Assist engineers with the on-site installation, configuration, commissioning, and testing of AGV/AMR systems.

Support the configuration of navigation maps, charging stations, system parameters, and related equipment.

Assist with system integration involving warehouse systems, customer infrastructure, and other automation equipment.

Support system testing and customer acceptance activities.

Help prepare commissioning reports and technical documentation.

Technical support and troubleshooting

Assist with diagnosing hardware, software, network, and communication issues.

Monitor system alerts and collect relevant information for technical analysis.

Provide remote and on-site technical support under the supervision of experienced engineers.

Follow up on technical issues with internal engineering and R&D teams.

Document identified problems, solutions, and follow-up actions.

Customer training and documentation

Assist with customer training on system operation and basic maintenance.

Help prepare and update user manuals, training materials, FAQs, and troubleshooting guides.

Support communication between European customers and internal technical teams in China.

Organize and maintain project and technical documentation.

System monitoring and improvement

Support the monitoring of system performance, including uptime, battery status, charging activities, and system alerts.

Assist with routine inspections and preventive maintenance.

Collect and analyze basic operational data.

Support system upgrades, configuration changes, and improvement activities.

Internal collaboration

Work closely with project managers, service engineers, solution engineers, sales teams, and R&D teams.

Collect customer feedback and technical requirements.

Support project planning, progress tracking, and technical coordination.

Report technical issues and project risks to the responsible engineer in a timely manner.

Your profile

Currently pursuing a Bachelor’s or Master’s degree in Robotics, Mechatronics, Electrical Engineering, Automation, Computer Science, Mechanical Engineering, or a related technical discipline.

Interested in AGV/AMR systems, robotics, industrial automation, or warehouse automation.

Basic knowledge of electrical systems, industrial networks, programming, software configuration, or system integration is preferred.

Previous internship, academic project, or practical experience in robotics or automation is an advantage.

Strong willingness to learn, with good analytical and problem-solving skills.

Able to work independently on assigned tasks and collaborate within an international team.

Responsible, detail-oriented, and customer-focused.

Fluent in English; the ability to communicate in Mandarin Chinese is preferred.

Willing to travel within the Netherlands and across Europe when required.

A valid driving licence is preferred.

Must be enrolled at an educational institution for the duration of the internship.

Why us?

Gain practical experience with advanced AGV/AMR automation solutions.

Participate in international warehouse automation projects.

Learn about system deployment, commissioning, integration, maintenance, and troubleshooting.

Receive guidance from experienced service, engineering, and R&D teams.

Develop technical, project coordination, and customer communication skills in an international working environment.