Help Desk Specialist II

Description

The company is a global technology and professional services firm with about 26,000 staff in more than 50 countries. It works with nearly every major U.S. government agency, including defense and intelligence, and focuses on AI, cloud, cyber and software development.

As a Help Desk Specialist II, you will take on technical issues raised by end users, figuring out what is wrong, researching it and fixing it. Requests arrive by phone, email and in person, and you log and follow each one until it is resolved on time.

Responsibilities

• Answer end-user calls, emails and in-person requests for technical support, then record and track each case to a prompt resolution.
• Investigate and fix technical problems, including installing and configuring hardware and software to computing standards.
• Give client support across all network and desktop systems.
• Install and support commercial software, including upgrades.
• Install and configure computers, monitors, network infrastructure, printers, scanners and related hardware.
• Maintain, upgrade and repair PCs, laptops and Windows desktop applications on every system.
• Help set up new users in IDAM and multiple-level-security LDAP profiles.
• Monitor and enforce IT policies and procedures.
• Add confirmed fixes to the solutions database.

Requirements

• Computer literacy, IT knowledge, familiarity with peripheral devices and strong troubleshooting skills.
• At least 5 years of experience in information technology or a related field.
• Experience with SAP.
• A bachelor's degree in computer science or information technology, or an associate's degree in a related area plus 2 years of experience. Equivalent experience is preferred.
• An IAT Level 2 certification, such as Security+CE or CCNA-Security, within 6 months of hire.
• Hold a TS/SCI clearance and be willing to take a CI polygraph.
• Eligibility to access SAP information.
• US citizenship.

Conditions

Onsite role in Washington, DC, with 40 scheduled hours per week.

Travel of 10-25% is required.

The likely hourly rate is $78,540.00 to $106,260.00. This is not a guaranteed figure. Pay depends on experience, location and contract requirements, and may fall outside this range.

This is a regular position in the Technical Support Services job family, with no public trust requirement.

Candidates complete an identity check using biometrics and AI, and must be on camera for virtual interviews. By going ahead, you consent to the use of your biometric data for verification and security.

The company is an equal opportunity employer that welcomes individuals with disabilities and protected veterans.

Benefits

• 401(k) with company match, with pre- and post-tax contributions up to IRS limits.
• A choice of medical plans, some with Health Savings Accounts, plus dental, vision and comprehensive health and wellness packages.
• Full flex work weeks where possible.
• Paid time off for vacation, sick and personal needs, holidays, parental, military, bereavement and jury duty leave.
• Short and long-term disability, life, accidental death and dismemberment, personal accident, critical illness and business travel accident insurance, provided or available.
• Paid education and certifications, professional growth, and an internal mobility team to help you manage your career.
• Access to cutting-edge technology to learn from.