IT Support Representative I

Description

The IT Restaurant Support Representative works closely with the Restaurant Support Team to ensure all technical and deployed IT solutions meet Raising Cane’s approved specifications. This role addresses and escalates technical issues to ensure timely resolution and operational efficiency for our restaurants. Our Support Team thrives in a fast-paced, collaborative environment focused on finding the best ways to solve IT challenges for our crew.

Your Impact and Responsibilities:

Provide technical support to all requests from restaurants, field, and Restaurant Support Office crewmembers

Respond to requests, provide and implement solutions, or route requests to appropriate paths

Process and resolve customers’ issues using communication methods such as telephone, person, e-mail, etc.

Document, track, and monitor technical problems with the intent of ensuring timely resolutions

Requirements

• Basic PC and network troubleshooting, and PC installation and configuration experience
• Proficiency in a variety of technology systems and able to adapt to new systems quickly
• Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong written and verbal communication skills
• Able to work flexible hours and based on the business needs, including non-typical business hours
• Preferred Qualifications:
• 2+ years of restaurant operations experience strongly desired
• Associate’s degree, trade certification, or high school diploma with equivalent experience
• Experience with Aloha POS, kitchen display systems, and headset systems
• Additional Information
• All your information will be kept confidential according to EEO guidelines.