Senior CS Technical Support Engineer

Description

Introduction

The company brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Our San Diego-based division, Cymer, specializes in developing deep ultraviolet (DUV) light sources.

Role and Responsibilities

As a Senior CS Technical Support Engineer, you will deliver technical support for Cymer laser products in Integrator and Chipmaker Operations. The Cymer Global Support Center (GSC) provides comprehensive technical engineering support for escalations and technical issues, collaborating with account teams, program engineering and Cymer field service personnel.

The role of a GSC engineer consists of a diversity of tasks and responsibilities based on the phase of system maturity, to include supporting New Product Introduction (NPI) and ensuring Cymer field engineers have the right procedures, tools, diagnostics, and training to service Cymer light sources at customer sites.

Other responsibilities of the Senior Technical Support Engineer will include:

Provide technical support to local Cymer engineers by using standard laser theories and concepts to diagnose, troubleshoot, and repair DUV light sources.

Utilize established escalation and service management processes to respond to field issues where first line and second-line product support has been unable to isolate and repair malfunctioning equipment.

Identify and report design, reliability, and maintenance issues to the engineering team.

Assist in resolving structural problems and implementing solutions to prevent recurring issues in the field.

Support NPI rollout to the field to include procedure development, training local teams, developing new diagnostics, test and integrating new tools, and on-site support during the introduction phase.

Collaborate with Subject Matter Experts to define troubleshooting procedures, Technical Bulletins, Field Service Alerts, and Field Change Orders.

Serve as a liaison for field requests and Continuous Improvement Projects (CIP).

Update and develop Guided Diagnostic Solutions (troubleshooting guideline database).

Update, validate, and develop service/troubleshooting procedures for the install base.

Develop and deliver advanced FTSE training as needed.

Administer development, testing, and release of Field Tools through standard processes and procedures.

Education and Experience

BS in technical field with experience in semiconductor equipment; or equivalent experience in diagnosing, troubleshooting, and customer service on electronic systems.

Minimum of 2-3 years of relevant working experience.

Preferred

Strong background in electronics, software, mechanical engineering, optics.

Knowledge of DUV equipment installation and support, including photolithography imaging systems, DUV metrology systems, DUV excimer lasers, and DUV Beam Delivery Systems.

Experience with SQL, LabVIEW, scripting engines (i.e., FAST), data visualization tools such as Spotfire and Grafana, is desired.

Thorough knowledge of design methodologies and basic knowledge of design engineering tools for statistical analysis and graphical reporting.

Requirements

• Excellent customer service skills and advanced understanding of customer relationship building.
• Ability to perform system performance data analysis using analytical tools for troubleshooting and technical problem solving.
• Ability to interpret complex technical instructions and develop action plans to be executed by field teams.
• Proficiency in oral and written English.
• Excellent written and verbal communication skills.
• Ability to recognize gaps in process and drive towards solutions.
• Other Information
• Routine activities include sitting, walking, talking, hearing, using hands for keyboarding, handling, and feeling, stooping, kneeling, crouching, twisting, reaching, and stretching.
• Occasional campus movement and lifting/moving up to 35 pounds.
• Approximately 20% travel is required based on business needs.
• This role requires weekend 12 hour on call shifts on a rotational basis.
• Specific vision abilities include close vision, color vision, peripheral vision, depth perception, and focus adjustment.
• Ability to work under strict deadlines.
• Work in customer clean-room production environments and laboratory settings as needed.
• The current base annual salary range for this role is currently:
• $99,938-146,575
• Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.
• The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US .
• All new the company jobs have a minimum application deadline of 10 days.
• This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the company to proceed with candidates who are immediately eligible to access controlled technology.
• Inclusion and diversity
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