Technical support Engineer Intern

Description

This is a hybrid internship in Bulgaria starting in February 2027. You will be in a company office an average of 2 days per week.

The company provides edge-to-cloud technology that helps organisations connect, protect, analyse and act on their data and applications, from edge to cloud.

The program is for university students. It combines structured technical rotations with collaborative project work, giving you exposure to several enterprise technology areas and a chance to apply what you learn.

Training, guidance from experienced engineers and regular one-to-one meetings with your manager support your goals and development. You will work in an open-plan office with a friendly team.

Responsibilities

• Rotate through compute hardware support, storage hardware support and software support, including HPE Morpheus, VME, Linux and Ubuntu.
• Analyse and troubleshoot customer issues across compute, storage and software.
• Examine technical configurations to find faults and help build resolution and recovery plans.
• Build practical knowledge of hardware and software support while working alongside experienced engineers.
• Develop a structured approach to troubleshooting and problem solving.
• See how support teams work together across technology areas to resolve complex customer issues.
• Suggest improvements to technical processes and ways of working.
• Work with other interns on a joint project that tackles a practical technical or business challenge, then present the outcomes and share what you learned with your peers.

Requirements

• Be currently enrolled in a Bachelor's or Master's degree in engineering, computer science or another IT-related field.
• Speak and write English fluently.
• Solve problems analytically and troubleshoot effectively.
• Manage your time well and meet strict deadlines.
• Communicate clearly and effectively by phone, orally and in writing, with a strong customer focus.
• Be driven to look for what comes next and to deliver excellent results.
• Work collaboratively, with a solution-focused mindset and a sense of urgency.
• Be open to new ideas and fresh thinking, and actively seek views that differ from your own.
• Have experience as an active campus leader who aims to make a positive difference.
• Be comfortable working in a hybrid setting, both virtually and in person.

Conditions

Expect extensive onboarding to help you settle into the role, followed by ongoing learning and development across the program.

Work in a hybrid arrangement, with an average of 2 days per week in the office.

The company welcomes applications from all qualified people, including those with disabilities. If you need an accommodation at any stage, you can request one through the company's secure form.

The company is an equal opportunity employer and makes decisions based on qualifications, merit and business need. It complies with laws on the use of arrest and conviction records in hiring.

Benefits

• Access to a broad range of health, financial and emotional wellbeing benefits.
• Career development programs to help you reach your goals, whether that means becoming a subject expert or moving into another division.
• Wellness Fridays and hybrid working to support a healthy work-life balance.