VIP IT Support Specialist

Description

This role sits within the company's Belgian team, which has more than 600 technology specialists working on international projects, mainly for European Institutions.

You will work on large, complex projects that affect millions of citizens worldwide, alongside experienced colleagues in a diverse setting where ideas are welcome and growth is supported.

The company has over 8,900 professionals across Europe and helps EU institutions and public and private organisations manage digital change responsibly.

Responsibilities

• Handle incidents and act as the first and second-line contact for users, aiming to resolve as many issues as possible on the first call.
• Provide first and second-line support on site.
• Log and track incidents, problems and requests.
• Help reconfigure and install PC environments.
• Write operational support procedures and draft technical content for the knowledge database.
• Help test and administer applications.
• Work with system and database administrators to carry out administration tasks.

Requirements

• At least 4 years of relevant professional experience in VIP IT support.
• Fluent in English and French, both spoken and written.
• Works independently, with broad IT knowledge and strong problem solving, analysis and technical skills.
• Very good skills in the Microsoft Office applications and Windows 11.
• Very good hands-on skills with end-user and Windows computers.
• Experience supporting desktops, laptops, smartphones, tablets and video conferencing.
• Good understanding of the main mobile device platforms and core mobile apps.
• Strong communication and presentation skills, and the ability to perform well in a demanding environment.
• ITIL V4 Foundation certified, or the certification must be passed within 3 months after the contract starts if you do not yet hold it.
• Knowledge of AI tools and technologies is nice to have.

Conditions

Formal dress code is requested.

The role involves on-site support.

The company is an equal opportunity employer and does not discriminate on sex, race, ethnic origin, religion, belief, disability, age, sexual orientation, marital status or any other protected factor.

Benefits

• Work in a modern environment.
• A competitive pay and benefits package.
• Hospitalisation plan.
• Meal and commuting allowance.
• Mobility budget or commuting allowance, where applicable.
• On-site well-being activities.
• Continuous learning, including unlimited access to Udemy for Business and ad-hoc training.
• A personalised development plan for targeted career growth.