Intern, Local Service Desk

Description

About the opportunity

Learning nonstop. Innovation on tap. As an Intern, Local Service Desk , you'll keep the hardware and assets behind our Berlin workplace organized, tracked and ready, so the Service Desk team can focus on troubleshooting and user support.

You’ll join the Enterprise Technology Services (ETS) hub. ETS is the team behind the technology that Heroes use every day: laptops, office networks, collaboration tools, business applications, and the service desk that keeps it all running. We operate across Europe, Asia and Türkiye, run reliable infrastructure at global scale, and increasingly build AI-powered tools and automations that make every team faster. Join us to work on real problems with visible impact on how thousands of colleagues work.

Maintain accurate IT asset inventory records, tracking new arrivals and keeping hardware status updates current in the CMDB.

Tag, log and store hardware correctly, and keep storage areas organized and audit-ready.

Track asset movements, assignments, returns and disposals, and run regular inventory audits to identify discrepancies.

Support the full asset lifecycle, from hardware onboarding for new hires to secure data decommissioning of offboarded devices.

Support onboarding day activities, peripheral distribution and collection, and meeting room equipment inventory.

Provide basic first-line assistance under supervision for standard hardware requests, and support projects such as hardware refreshes and device replacement programs.

Requirements

• What you need to be successful
• Interest in Information Technology and IT Operations.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities.
• Basic knowledge of computer hardware and common IT equipment.
• Previous internship, student job or hands-on experience in IT support.
• Familiarity with asset management or inventory processes.
• Experience working in a customer-facing environment.
• Additional Information
• Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym.
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers.
• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how the company can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.
• Heads up: exact benefits may look a little different for intern, working student, fixed-term, and part-time roles.
• Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!
• We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.
• We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at the company's site .
• You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
• Company Description
• As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes the company a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.