AGV Technical Support Engineer (Mandarin and English Speaking)

Description

The company builds AGV and AMR systems for warehouses and logistics operations.

This role supports the team in the field, from deployment and commissioning to troubleshooting and customer training.

Responsibilities

• Help install, configure and test AGV and AMR systems on site, working under experienced engineers.
• Help set up navigation maps, charging stations and basic system interfaces.
• Help integrate the systems with customer WMS, MES and ERP software.
• Give remote and on-site support to diagnose hardware, software and network faults.
• Help analyse navigation errors, task scheduling problems and system alerts.
• Work with senior engineers and R&D to record technical issues and feed into product improvements.
• Help deliver training to customers and partners on operating the system and basic upkeep.
• Help write and update user manuals, troubleshooting guides and technical documents.
• Help monitor robot fleet performance, covering uptime, battery status and alert frequency.
• Help senior engineers study operational data and spot areas to improve.
• Work with regional service teams and global R&D to meet customer needs.
• Gather and organise customer feedback for internal review.
• Help coordinate with logistics teams and local service partners where needed.

Requirements

• Bachelor's degree in robotics, mechatronics, electrical engineering, computer science, automation or a related field.
• Basic knowledge of robotics, automation or logistics systems. Academic projects or internship experience are a plus.
• Good communication skills, a willingness to learn and the ability to work well in a team.
• Fluent in English and Mandarin, both written and spoken.
• Nice to have: familiarity with navigation systems, sensors or basic networking.
• Nice to have: a valid UK driving licence.

Conditions

Travel is required for about 50, 60% of the time to support deployments, commissioning and on-site customer work.

Equal opportunity applies; applicants are considered without regard to protected characteristics.

Benefits

• Hands-on experience with AGV and AMR deployment, system integration and technical support on live customer projects.
• Work alongside experienced engineers, regional service teams and global R&D in an international setting, with exposure to industrial automation and robotics.