AMR Technical Support Engineer – Mandarin Speaking

Description

The company builds AMR and AGV systems for warehouse automation, and this role supports them after and during deployment.

You will work with both customers and internal teams to keep automation systems running reliably.

Responsibilities

• Install, configure, and commission AMR/AGV and warehouse automation systems, both on site and remotely.
• Diagnose and fix hardware, software, and system faults for customers.
• Take part in system testing, performance checks, and customer acceptance so deployments go smoothly.
• Find the root cause of technical problems and propose solutions, working with customers and internal teams.
• Work with R&D, Sales, and Project Delivery on complex technical issues and on improving system reliability.
• Train customers on operating and maintaining the system, and on basic troubleshooting.
• Write and keep up technical documentation, service reports, troubleshooting logs, and customer feedback.
• Stay in close contact with local and China-based technical teams to communicate efficiently and resolve issues quickly.

Requirements

• A bachelor's degree or higher in Automation, Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, Computer Science, or a closely related technical field.
• 1 to 3 years of experience in technical support, field service, industrial automation, robotics, or a similar technical role.
• A solid understanding of AMR/AGV systems and warehouse automation, plus basic electrical, mechanical, and software troubleshooting skills.
• Hands-on experience with equipment installation, commissioning, maintenance, or technical problem-solving.
• Preferred: experience with industrial communication networks, PLC systems, Linux, or Python.
• Strong analytical and problem-solving skills, a customer-first approach, and clear communication.
• Ability to work well with customers and cross-functional teams in an international setting, and to travel to customer sites when needed.
• Fluent Mandarin and good working English.

Conditions

Travel to customer sites is required as needed.