IT Support Specialist

Description

You will give dependable day-to-day technology help to staff across the organization, with a focus on service, endpoint support, asset tracking, purchasing, and Apple device administration.

The role sits in a mixed Windows and macOS setting, including Mac management through JAMF and IRU.

The ideal candidate is careful with details, service-minded, and at ease supporting both Windows and macOS.

Responsibilities

• Handle first-level and general support requests from employees, covering hardware, software, networking, printers, mobile devices, and conference room equipment.
• Keep users informed by communicating clearly, following up on open requests, recording how each issue was resolved, and making sure help arrives on time.
• Manage new-hire setup, departures, device rollout, account creation, access requests, equipment recovery, and other IT service tickets.
• Set up, roll out, and maintain Mac devices through JAMF and IRU workflows, including enrollment, profiles, app installs, security settings, and user setup.
• Help configure Windows machines, install software, apply endpoint updates and basic security settings, and perform routine desktop support.
• Keep the asset register current for laptops, desktops, monitors, peripherals, phones, software licenses, accessories, and assigned equipment.
• Support the asset lifecycle: stock tracking, assignment, swaps, returns, repairs, warranty follow-up, and preparing retired items for disposal.
• Gather requirements for IT purchases, obtain quotes, raise purchase requests, track orders, and help with vendor agreements and renewal paperwork.
• Check pricing, quantities, contract terms, service coverage, renewal dates, and vendor documents for accuracy before internal sign-off.
• Write up support, asset, purchasing, and technical procedures so the team works faster and shares what it knows.
• Work with internal IT colleagues, vendors, and business units to close issues and complete service requests.

Requirements

• You have worked in IT support, help desk, desktop support, technical operations, or a similar customer-facing technology role.
• You explain technical matters clearly to people without a technical background.
• You know Windows and macOS, Microsoft 365 apps, common business software, printers, peripherals, and basic networking.
• You have tracked IT assets, managed inventory, assigned equipment, or supported hardware lifecycles.
• You can support procurement by reviewing quotes, preparing purchase requests, contacting vendors, checking agreements, and tracking orders.
• You have hands-on experience setting up, configuring, troubleshooting, and managing Mac devices with JAMF, IRU, or similar Apple management tools.
• You are meticulous, organized, reliable in follow-through, and keep good records.
• You can juggle several requests, work alone when needed, and escalate issues at the right time.
• You put the customer first.
• You are precise and accurate.
• You write and speak clearly.
• You solve problems and troubleshoot methodically.
• You take ownership and follow things through.
• You handle competing priorities in a quick-moving setting.
• You work well with internal teams, outside vendors, and business users.
• Preferred: experience supporting a corporate environment with both Windows and Apple devices.
• Preferred: familiarity with Microsoft Entra ID, Intune, Exchange Online, SharePoint, Teams, or other Microsoft 365 admin tools.
• Preferred: experience with ticketing, procurement, asset management, or vendor management systems.
• Preferred: knowledge of Apple Business Manager, JAMF policies, configuration profiles, app deployment, device enrollment, FileVault, and Mac security settings.
• Preferred: exposure to IT compliance, software licensing, warranty management, lease tracking, or equipment replacement programs.
• Preferred: ability to write clear user guides, internal documentation, checklists, and standard operating procedures.
• Preferred: an associate's or bachelor's degree in IT, computer science, business technology, or a related field. Equivalent hands-on IT support experience is also considered.
• Preferred: one to 3 years in IT support, asset management, procurement coordination, Apple device support, or a similar technical role.

Conditions

Department: IT Support / End-User Services.

On-site, 5 days per week.

Hours: 8:30 AM to 5:30 PM.

Contract: minimum 6 months, with an extension available.

The company plans to move to El Segundo, CA, by the end of 2027. Once the move is complete, you must be willing and able to commute there for onsite work.

Applicant information is kept confidential under EEO guidelines.