Technical Delivery Engineer

Description

The company makes a Smart Hospital Platform that helps health systems cut costs, work more efficiently and improve patient care. It uses voice-activated sensors and computer vision, powered by NVIDIA GPUs, to support real-time observation, virtual nursing and automated documentation in the EHR. More than 400 hospitals across 30 health systems use it, with reported results such as cutting patient falls by over 50%, lowering nurse turnover and saving millions each year.

The Technical Delivery Engineer is a contractor role that installs, tests and validates the company's technology in hospitals and other healthcare settings. You will work as part of the Technical Delivery team, carrying out on-site deployments in patient rooms, nursing units and clinics while keeping disruption to patient care to a minimum.

Location: on-site in Indianapolis, Indiana.

Responsibilities

• Complete project training and client onboarding before deployment, then carry out work within the project scope, schedule and methods of procedure (MOPs).
• Receive, count, inspect and stage equipment, and flag anything damaged, missing or wrong.
• Install All-In-One (AIO) devices, cameras and accessories, including power, network, display and peripheral cabling, keeping cable management tidy.
• Carry out rip-and-replace work and decommission legacy equipment.
• Test and validate each install, covering device connectivity, camera and PTZ function, two-way audio, room views and supported workflows.
• Record serial numbers, asset tags and locations, upload install photos, and complete QA checklists and project trackers.
• Escalate technical problems, site readiness concerns and blockers to the Technical Delivery Leads.
• Communicate professionally with clinical staff, facilities, IT and vendors, following all safety, privacy and infection prevention rules.

Requirements

• An associate degree in IT, Computer Science, Engineering or a related field, or equivalent hands-on experience.
• At least 2 years in technical deployments, field services, desktop support or hardware implementation.
• Experience installing and troubleshooting endpoint devices, cameras, peripherals and network-connected technology.
• Ability to follow deployment procedures, work instructions and installation standards.
• Strong organisation, attention to detail and customer service skills.
• Proficiency with Microsoft Office, Excel-based tracking tools and collaboration platforms.
• Nice to have: healthcare or hospital deployment experience, audio/video or telehealth systems, ServiceNow or asset management tools, CompTIA A+ or Network+, and large-scale refresh projects.
• You must supply and maintain a laptop able to run project documentation, deployment tracking, reporting, communication and collaboration applications.
• You must have reliable transport to reach assigned hospitals, clinics, staging locations and project sites.
• You must keep a mobile phone for project communication and emergency contact.
• You must be able to access email, project documentation and deployment tracking systems throughout the engagement.
• You must be able to lift, carry and transport equipment weighing up to 50 pounds.
• You must be able to stand, walk, bend and kneel, and move equipment around healthcare facilities for long periods.
• You must be able to use ladders and work at varying heights when installation requires it.
• You must be able to work onsite for the full length of your assigned project.

Conditions

Employment on deployment projects depends on meeting all customer and site-specific access requirements. These may include background checks, drug screening, immunization verification, vendor credentialing, security awareness training, confidentiality agreements, badging, infection prevention training and other facility onboarding steps set by the customer.

Requests for medical or religious accommodation will be considered under applicable law.

You must stay compliant with all applicable requirements for the whole engagement.

Equal opportunity: the company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other legally protected status.

Benefits

• Details of the company's culture and total rewards are available on its Careers page.