Service Engineering Manager

Description

The role is based in the Lansdale, PA area, with a global industrial automation company that builds technology and services for the pulp, paper and energy industries.

You will manage a team of DCS service engineers at a company with over 19,000 professionals worldwide, working on automation systems.

Responsibilities

• Lead, coach and grow a team of DCS service engineers, building a strong focus on safety, technical quality, accountability and customer care.
• Plan workloads, assign resources and develop skills so the team meets service commitments.
• Serve as the main contact for key customers on service performance, lifecycle planning and modernization options.
• Oversee preventive and corrective maintenance, upgrades and optimization work on DCS platforms.
• Run periodic service reviews and build long-term service strategies aligned with customer goals.
• Spot chances for service improvements, upgrades and added-value solutions.
• Work with Sales, Project Engineering, Product Management and other internal teams to match service offerings to product lifecycle needs.
• Help develop and carry out service agreements, covering scope, pricing and renewals.
• Manage service budgets, cost control, forecasting and resource use.
• Deliver services profitably and efficiently while keeping customers highly satisfied.

Requirements

• Bachelor's degree in Engineering (Electrical, Controls, Automation or a related field).
• 7+ years of experience with DCS, PLC/SCADA or industrial automation systems.
• 3+ years of experience leading engineering or technical service teams.
• Strong knowledge of industrial networks, control system architecture and manufacturing processes.
• Strong communication, leadership and problem-solving skills.
• A valid driver's license and the ability to travel up to 20%.
• Willingness to respond to customer inquiries after hours.

Conditions

Travel of up to 20% is required, and a valid driver's license is needed.

After-hours responsiveness to customer inquiries is required.

Equal-opportunity policy applies.

Benefits

• A demanding, innovation-driven environment suited to people who like development and a fast-moving setting.
• A competitive wage and benefits package, including a company-funded registered pension plan.