Systems Engineer III, Datacenter Operations

Description

The role sits in the North America division and belongs to the Data Center Engineering team, which builds, maintains and runs the company's physical infrastructure while supporting internal customers.

The company sells tickets for live events, processing 550 million tickets a year across 35+ countries.

This role oversees data center projects and day-to-day operations that keep critical devices and infrastructure running. The company is modernizing its hardware and how it is operated, expanding capacity and growing its internal services.

Responsibilities

• Handle requests from internal service teams for hardware installs, maintenance, troubleshooting and recycling.
• Lead projects to rack and install new hardware and to decommission old equipment.
• Advise on hardware deployments and help service teams draw rack elevations and deploy equipment.
• Work with service and network teams to set up port configurations.
• Keep the data center asset management system current with critical asset details so automated systems stay accurate.
• Deploy systems firmware updates to keep hardware platforms current and compliant with standards.
• Run and maintain the hardware monitoring platform, and watch critical hardware proactively.
• Monitor the data center environment to keep it within specifications.
• Coordinate with the facility team on receiving and shipping hardware.
• Manage the hardware lifecycle and keep the facility organized and efficient.
• Troubleshoot P0 incidents promptly in a 24/7 mission critical environment.
• Apply knowledge of data center power to support capacity planning, monitoring and deployments.
• Maintain strong working relationships with internal engineering customers.

Requirements

• Be able to lift up to 50 lbs.
• Have 7+ years of experience supporting enterprise data centers.
• Be a strong technical troubleshooter.
• Understand modern server and networking hardware from vendors such as Dell, HP, Cisco and Arista.
• Communicate well, both verbally and in writing.
• Document work thoroughly and review peers' work.
• Have knowledge of and hands-on experience with DCIM (data center inventory management) solutions.
• Be familiar with automation and observability tools such as Prometheus and Grafana.
• Use SSH and other remote access tools.
• Hold Server+ certification, or equivalent experience.
• Hold Network+ certification, or equivalent experience.
• Have a strong background in network architecture and server provisioning.
• Ability in a programming language such as Python or Go is a plus.
• Linux experience is preferable.
• Be detail oriented.
• Work autonomously and take initiative.
• Be self-motivated, energetic and tenacious.
• Enjoy hardware work.
• Be comfortable working in cross-functional, multidisciplinary teams.
• Enjoy tackling difficult technical problems and devising creative solutions.

Conditions

This is a permanent, full-time position of 40 hours per week.

You report to the Senior Manager, Datacenter Operations.

Benefits

• Health: medical, vision, dental and mental health coverage for you and your family, access to a health care concierge, and FSA or HSA options.
• Personal time: free concert tickets, generous paid time off including paid holidays, sick time and personal days.
• Financial: 401(k) with company match and a stock reimbursement program.
• Family: new parent programs including caregiver leave, plus fertility, adoption, foster and surrogacy support.
• Career: development programs through School of Live, tuition reimbursement and student loan repayment.
• Giving back: volunteer time off and a crowdfunding match.