Systems Engineer III, Datacenter Operations

Description

This Systems Engineer III role sits in the Data Center Engineering team, which builds, maintains and runs the company's physical infrastructure for internal customers.

The team is in a period of hardware modernization, expanding capacity and growing the internal services it supports.

The environment is mission critical and runs 24/7.

Responsibilities

• Lead projects to rack and install new hardware and decommission old equipment.
• Handle requests from internal service teams for hardware installs, maintenance, troubleshooting and recycling, and manage each device's lifecycle.
• Advise on deployments and work with service teams to design rack elevations and bring hardware online.
• Define port configurations with service and network teams.
• Keep the data center asset management system current with accurate critical asset details so automated systems stay correct.
• Run and maintain the hardware monitoring platform so internal customers' hardware performs reliably.
• Watch critical hardware systems proactively.
• Roll out systems firmware updates to keep platforms current and compliant with standards.
• Monitor the data center environment to keep it within specifications.
• Coordinate with the facility team on receiving and shipping hardware.
• Keep the data center orderly and efficient.
• Troubleshoot P0 incidents quickly in a 24/7 mission critical setting.
• Apply knowledge of data center power infrastructure to capacity planning, monitoring and deployments.
• Maintain strong working relationships with internal engineering customers.

Requirements

• Ability to lift up to 50 lbs.
• 7+ years supporting enterprise data centers.
• Strong technical troubleshooting skills.
• Deep understanding of current server and networking hardware, such as Dell, HP, Cisco and Arista products.
• Clear verbal and written communication.
• Strong documentation and peer review habits.
• Working familiarity with automation.
• Familiarity with observability tools such as Prometheus and Grafana.
• Knowledge of, or experience with, DCIM solutions.
• Ability to use SSH and other remote access tools.
• Server+ certification or equivalent experience.
• Network+ certification or equivalent experience.
• Solid background in network architecture and server provisioning.
• Linux experience preferable.
• Python or Go is a plus.
• Detail oriented.
• Autonomous and proactive.
• Genuine interest in hardware.
• Energetic, persistent self-starter.
• Comfortable working across functions and in multidisciplinary teams.
• Enjoys tackling hard technical problems and devising creative solutions.

Conditions

Division: North America division.

Line manager: Senior Manager, Datacenter Operations.

Permanent, full-time, 40 hours per week.

Benefits

• Health: medical, vision, dental and mental health coverage for you and your family, access to a health care concierge, and FSA or HSA options.
• Time off: generous paid time off including paid holidays, sick time and personal days, plus free concert tickets.
• Wealth: 401(k) with company match and a stock reimbursement program.
• Family: new parent programs including caregiver leave, and fertility, adoption, foster or surrogacy support.
• Career: development programs through School of Live, tuition reimbursement and student loan repayment.
• Giving back: volunteer time off and a crowdfunding match.