Event Programmer (Part-Time)

Description

This role sits within the US division of the company, reporting to the Event Programming Operations Manager.

The Field Operations team builds lasting client relationships, learns how each client runs its business, makes sure their goals are met, and helps them use the company's products and platforms.

You will be part of the Event Management team and help clients with every event need, including creating events and updating them when clients send requests.

This is an event programming role, not event planning.

The company sells tickets for live events and works with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters in more than 35 countries, processing 550 million tickets a year. It is part of the company.

Responsibilities

• Collect, check and enter accurate event data into the Host system, following set procedures and standards, then verify the results.
• Work with the Host system and its applications, EventPro, EMT and the TM1 suite.
• Meet or beat Event Management service level agreements.
• Enter event data accurately, and find and fix event errors.
• Coordinate with promoters and internal teams, including marketing, accounting, customer service, event operations and support, and client support, when creating events and sharing event details.
• Build and maintain relationships with your assigned clients.
• Take on other tasks from time to time when asked by the Senior Event Specialist, the EM Manager or the Regional Director of Event Management.

Requirements

• Have 1 to 3 years of experience with the Ticketmaster system or in a related field, with some working knowledge of the system.
• Have a good overall understanding of the entertainment business.
• Be computer literate and skilled at data entry.
• Hold a high school diploma or equivalent.
• Be service oriented, with strong organizational and communication skills.
• Handle several priorities at once.
• Use a good deal of creativity, independent judgment and problem solving.
• Communicate well both in writing and verbally, and pay close attention to detail.
• Box office experience is a plus.
• Knowledge of how the company's departments affect each other and outside clients is a plus.
• A BA or BS degree is preferred.

Conditions

Part-time, 20 hours per week, including weekends and evenings.

You must be able to work a flexible schedule that includes some Saturdays, evenings and holidays.

The company is committed to an inclusive workplace where everyone can be themselves and have an equal voice and chance to grow.

Benefits

• Health: medical, vision, dental and mental health cover for you and your family, a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).
• Personal: free concert tickets, generous paid time off including paid holidays, sick time and personal days.
• Financial: a 401(k) with company match and a stock reimbursement program.
• Family: new parent programs including caregiver leave, plus fertility, adoption, foster or surrogacy support.
• Career: development programs through School of Live, tuition reimbursement and student loan repayment.
• Community: volunteer time off and a crowdfunding match.