SysOps Engineer - Weekend Shift

Description

The company develops a platform for finance teams, and its staff are spread across continents and time zones.

This role keeps customer environments running reliably, covering provisioning, maintenance, performance monitoring, and disaster recovery for high availability.

When customer support needs deeper technical help, they escalate to you.

Uptime, security, and performance of customer environments come before everything else.

You will work alone and with a team to manage tasks efficiently and fit operations together across locations and time zones.

The company looks for curiosity about technology, a drive to keep learning, teamwork, and a focus on customer success.

Responsibilities

• Set up customer environments and configure software within 24 hours of a request.
• Run environment updates, migrations, and software upgrades.
• Watch customer environments through Azure Monitor, Log Analytics, and alerting tools to catch and fix availability problems early.
• Keep services reliable against defined SLOs by tracking key metrics, responding to alerts, and supporting availability goals.
• Work toward operational results that match the department's SLA, cost, and automation targets.
• Find chances to automate work and improve processes.
• Join the on-call rotation, handle production incidents, run root cause analysis, and put preventive fixes in place.
• Communicate clearly during incidents and help with post-incident reviews, writing short summaries for internal and external audiences.
• Spot Azure cost savings and help the department meet its FinOps and unit economics goals.
• Provide strong customer service and technical support that keeps satisfaction high.
• Secondary responsibilities: join service design talks so operational processes are ready for transition and enablement before deployment.
• Secondary responsibilities: keep technical documentation, workflows, and knowledge base articles current.
• Secondary responsibilities: review trends to find gaps in operational and security posture.
• Secondary responsibilities: make the changes needed to maintain compliance certification.
• Secondary responsibilities: support internal infrastructure projects so they run smoothly and integrate well.

Requirements

• Bachelor's degree (BS/BA) in Computer Science, Engineering, or a related field, or equivalent professional experience.
• 3-5 years of cloud operations and infrastructure engineering experience.
• AZ-104 Azure Administrator certification, or proof of equivalent Azure administration skills.
• Experience with Microsoft Azure, AWS, or Google Cloud.
• Experience with Windows Server 2022, IIS, and Microsoft SQL Server.
• Experience automating work with PowerShell, Azure PowerShell modules, REST APIs, Terraform, or ARM templates.
• Some exposure to, or experience with, orchestration tools such as Terraform, ArgoCD, Ansible, Kubernetes platforms, or Azure Pipelines.
• Experience with identity management through Azure Entra ID, Okta, OpenID Connect, or SAML.
• Experience with AI-assisted development tools such as Claude, Cursor, or GitHub Copilot, and the ability to check, validate, and put generated output to use.
• Familiarity with high-availability application designs that use traffic management and load balancing for resilience, fault tolerance, and minimal disruption.
• Preferred: foundational knowledge of cloud platforms, ideally Microsoft Azure.
• Preferred: experience analyzing, implementing, and assessing IT systems and their specifications.
• Preferred: solid grasp of infrastructure basics, including networking, operating systems, and security.
• Preferred: working knowledge of compliance frameworks, policy development, and implementation.
• Strong customer service focus, with reliability and trust at the center.
• Troubleshooting and problem solving, with quick learning and adherence to established processes.
• Ability to juggle several priorities in a production environment.
• Enthusiasm for cloud technology, ongoing learning, and improving operations.
• Self-motivated, ethical, and professional, with a team-first approach.
• Comfort working through ambiguous or undefined problems.
• Careful attention to detail and awareness of how changes affect customer environments.

Conditions

Weekend work is required, Friday through Monday, 7am-6pm ET, to cover the global customer base.

There are no supervisory responsibilities.

Gross annual base salary: $75,000 - $97,500 USD.

Total compensation depends on experience, skills, and location, judged by objective, job-related criteria. Additional variable compensation and benefits may apply.

Candidates must be legally authorized to work in the country where the role is based, without sponsorship.

Benefits

• Excellent medical plan
• Dental and vision insurance
• Life insurance
• Short- and long-term disability coverage
• Vacation time
• Paid holidays
• Professional development
• Retirement plan