Supervisor, Quality Assurance

Description

The company supplies beverage can makers worldwide with two-piece aluminum can machinery and inspection technology, covering cupping, body making, trimming, decorating, bottom rim coating, necking and shaping. Its equipment also serves food, beauty and aerosol producers. The company has more than 60 years in the industry, about 300 staff across seven sites, and supports customers in over 150 countries.

This role leads the Quality Assurance group of inspectors, programmers and metrology staff across several sites. You will set schedules, direct daily work and build a customer-first approach across the team. You will establish quality assurance and control and enforce compliance with process, product, tooling and systems specifications, while helping to drive continuous improvement and the Quality Management System. This is a working supervisor role that also schedules and directs all quality technicians and inspection staff.

Responsibilities

• Know the documented Quality Management System and apply it to your job.
• Set daily inspection priorities from the inspection management system and production meetings, and keep inspection flow moving to support on-time delivery of machines, spare parts and tooling.
• Run the quality inspection and product release programs for incoming and in-process materials, components, processes and finished goods.
• Write inspection plans for products and tooling, choosing 100% inspection, AOL sampling or dock to stock based on past internal or supplier performance.
• Build metrology labs at each site with equipment, methods, fixtures and visual standards that meet quality control requirements.
• Support the Engineering Deviation process.
• Raise NCRs in QMTS for defective product and tooling found in inspection, and direct disposition and corrective actions for NCRs raised by other areas.
• Record non-conforming material moves accurately in MRP and MRB to close work orders and jobs, including containment of stock, transit and in-process parts.
• Analyze quality issues against standard practices and procedures, and consult engineering on final disposition of out-of-specification parts and tooling.
• Lead or support root cause problem solving for defective parts, working with other areas as needed. Return parts to suppliers when required and charge supplier defect costs back to them.
• Own gage calibration processes and systems, including tracking accuracy, calibration due dates, quality system performance evaluation and record retention.
• Handle assembly build quality support for machine QA sign-offs, videos, documentation and uploads. Act as customer buy-off representative and run the buy-off survey as quality designate.
• Support ISO9001 certification for internal and external audits, quality metrics, standard work and training.
• Carry out supplier first article inspections and report results for evaluation.
• Manage quality actions tied to engineering change orders so product and tooling are contained and dispositioned as instructed.
• Compile, check and maintain inspection reports and records.
• Help move the team toward a continuous improvement culture, identifying quality improvements and value opportunities, and suggesting changes to procedures, work instructions, standards and equipment.
• Run the OIL Board process for the Quality department, hit targets and submit monthly results.
• Own 5S, safety and audits in quality inspection areas.
• Build strong, high-performing quality teams that meet agreed goals. Identify training needs in CMM operation, programming, QMTS, IFS, Engineering Vault, metrology, GD&T and similar areas.
• Set and enforce policies, discipline and a motivating climate within the team.
• Mentor staff, handle administration, run performance appraisals and plan careers.
• Address team personnel issues promptly and recommend goals, promotions, wage changes, hiring and terminations.
• Hold weekly team meetings using a standard agenda.
• Maintain a high level of customer support.
• Help build and maintain the quality budget, resource needs and capital spending.
• Perform other duties as requested, directed or assigned.

Requirements

• High school diploma or equivalent, or a completed accredited apprenticeship with a focus on quality management systems and/or manufacturing.
• At least 3 years in a supervisory or quality inspection lead role in a manufacturing environment.
• Working knowledge of inspection and quality control methods, techniques and metrology equipment.
• Working knowledge of a wide range of measuring instruments, complex engineering drawings, GD&T and risk assessment.
• Computer skills in Excel, Word, PowerPoint, Outlook and business operating systems.
• Effective supplier relations experience.
• Good communication, strong customer service and demonstrated leadership ability.

Conditions

Pay is set using job-related, non-discriminatory factors such as responsibilities, work experience, education and training, location and key skills needed for the role.

Benefits

• 401(k) savings plan with employer contributions.
• Medical, dental and vision insurance, plus wellness programs.
• Health savings account, and health care and dependent care flexible spending accounts.
• Company-paid short-term and long-term disability, and basic life and AD&D insurance.
• Supplemental employee and dependent life insurance, and optional accident, hospital indemnity and critical illness cover.
• Adoption, surrogacy and fertility benefits and assistance.
• Commuter benefits and business travel services.
• Parental, military, jury duty and bereavement leave, and paid time off including paid holidays and sick leave under state and local laws.
• Tuition assistance and employee discounts.
• Employee assistance program with company-paid counseling and legal services.
• Eligibility for benefits is governed by the applicable plan documents and policies.