Strategic Program Manager – IT

Description

The company needs someone to turn approved strategic goals into delivered programs that produce business results, technology-enabled change, and realized benefits across its North American region.

The role sits in the Strategic Enterprise PMO and runs strategic program delivery, handles cross-functional dependencies, coordinates work across functional groups, and makes decisions within approved program scope.

You will act as the main link between the Strategic Enterprise PMO and IT, and as the bridge between the Strategic Enterprise PMO and the IT PMO. You will work closely with the Senior Director, IT and the wider IT leadership team, overseeing technology-driven strategic initiatives, technology investments, digital capabilities, and enterprise transformation work.

Responsibilities

• Lead and deliver strategic programs that match approved objectives.
• Turn approved strategic direction into workable program plans, roadmaps, and initiatives.
• Drive enterprise-wide integration and execution needed to reach IT program outcomes, including work spanning several functions, business units, and country organizations.
• Oversee technology-enabled strategic initiatives, technology investments, enterprise platforms, digital capabilities, and related enterprise risk, working with the Senior Director, IT, IT leaders, Business Relationship Managers, project managers, technical architects, and functional teams.
• Coordinate delivery across IT, Sales, Customer Operations, CBCs, Strategic Marketing, Services, Operations, Finance, Legal, P&O, and other participating functions.
• Manage program governance, risks, issues, dependencies, and change so programs deliver successfully.
• Track program performance and benefits against business, technology, and strategic targets.
• Align enterprise strategic programs with technology strategy, roadmaps, regional and global priorities, resource capacity, technology readiness, and expected outcomes.
• Support resource planning, prioritization, and escalations needed for program success.
• Prepare executive-level reports, recommendations, and decision-support materials.
• Act as the primary strategic liaison between the Strategic Enterprise PMO and IT, and as the bridge to the IT PMO, turning enterprise strategy into concrete technology initiatives.
• Work with Strategic Enterprise PMO team members to identify, rank, structure, and deliver strategic programs that add value across North American country organizations.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Cybersecurity, Data & Analytics, Business Technology, or a related technology field. Preferred.
• 12+ years of related professional experience preferred. Relevant experience may include leading strategic initiatives, enterprise programs, business operations, organizational transformation, consulting, technology strategy execution, digital transformation, enterprise technology programs, or cross-functional leadership.
• You have led complex cross-functional initiatives successfully without formal reporting authority.
• You are strong in program management, stakeholder management, and executive communication.
• You bring strong business, technology, financial, and digital transformation judgment, and can link program execution to business outcomes, value realization, technology enablement, and risk management.
• You have a solid grasp of technology operating models, technology roadmaps, enterprise architecture, cybersecurity requirements, data governance, digital capabilities, and technology-driven business transformation.
• You have worked across multiple functions, priorities, technology teams, and stakeholder groups.
• You have a record of influencing decisions, handling ambiguity, and working with significant autonomy.
• You are a strong negotiator who can align priorities and influence outcomes across stakeholder groups.
• You communicate and present well to audiences at every organizational level.
• You have working knowledge of enterprise technology architecture and can build and maintain a high-level view of enterprise systems and platforms.
• Essential job functions: you must be able to travel by air within the country and internationally, and travel overnight when circumstances require it.
• You must hold a valid driver's license and be able to drive a car.
• You must be able to regularly drive to the company USA campus in the Harrisburg area.
• You must be able to look at a computer screen for four hours at a time.
• You must follow the company dress code.
• Punctuality and reliable attendance are required at all times.

Conditions

Hybrid role, with 3 days per week in the office, unless otherwise specified.

Equal opportunity: the company does not discriminate on the basis of protected characteristics.

Benefits

• Medical, dental, and vision coverage, 401k matching, and generous time off.
• Additional benefits include 16 weeks of fully paid maternity leave, 10 weeks of fully paid paternity leave, life insurance, short and long-term disability cover, on-site gym, health and wellbeing centre, on-site café, walking trails, and tuition assistance.