Network Sales Engineer

Description

This is a specialist individual contributor role in the Sales and Technical Solutions group. You act as the subject matter expert on the company's products, technologies and applications in your assigned target markets.

You translate technical detail into clear, usable product knowledge for both internal colleagues and outside customers, and you support pre-sales work, solution design and post-sales technical help.

Responsibilities

• Introduce the company's products to prospects, and explain its value and typical applications, while helping internal and external stakeholders.
• Manage field projects together with business development and sales staff.
• Stay consistently engaged in the field with prospects, partners and customers.
• Pass market technology needs, gathered through Oodaloop-style ideation, to the right teams in the organization.
• Run in-person and online networking training from beginner to advanced levels, and help build training material for the EtherWAN Academy.
• Audit customer networks, help design their networks, and recommend suitable products.
• When needed, rebuild a customer's network in a simulated environment to test whether a product will work there.
• Help internal and external stakeholders match third-party products to the company's equivalents.
• Track industry trends and customer needs, and share them with the right internal teams.
• Answer customer calls and emails about product and application issues.
• Handle client and issue follow-ups on your own, and attend customer meetings when required.
• Attend trade shows and industry events when needed.
• Support stakeholders in winning and growing new and existing revenue in your territory, with fast, hands-on application, partner and customer help.
• Build awareness with new and existing customers, channels and partners alongside stakeholders.
• Log support cases, market and application information, and all prospect, partner and customer activity in the company CRM so every department has full visibility.
• Research and write assigned application, product, technical and industry papers.
• Take on other work-related tasks as assigned.

Requirements

• Bachelor's degree in computer science or engineering, or equivalent experience.
• 3+ years of customer-facing experience.
• Understanding of how IT and OT networks differ.
• Preferred: direct or channel technical sales experience.
• Required: knowledge of the OSI reference model, Layer 2 and Layer 3 switching, spanning tree protocols (STP, RSTP, MSTP), TCP/IP, and routing protocols (RIP and OSPF).
• Plus: knowledge of wireless and cellular technology and applications.
• CCNA certification or equivalent experience.
• Plus: other networking technical certifications.
• Well organized and self-motivated, able to carry projects through to completion.
• Strong planning skills and a high level of accountability, with open, honest communication.
• Required: strong written and verbal communication skills.
• Required: ability to present complex topics clearly to both technical and non-technical audiences. Instructor experience is desired.
• Proficient in CRM, Microsoft Visio, and Microsoft Office (Word, Excel, PowerPoint).
• Plus: subject matter expertise in vertical markets such as transportation (ITS, rail and bus transit), physical security and surveillance, energy, and process automation.
• Travel up to 65% of the time.
• Essential functions: travel by air for up to 6 hours; hold a valid driver's license and travel by car for up to 6 hours at a time; travel overnight; sit for 4 hours at a time; stand for extended periods; lift at least 50 lbs; attend work regularly and on time.

Conditions

Travel by air, car and overnight is part of the role, up to 65% of the time.

Equal opportunity employer; applicants are considered without regard to protected characteristics.

Benefits

• Medical, dental and vision coverage, 401k matching, a bonus plan and generous time off.
• 16 weeks fully paid maternity leave and 10 weeks fully paid paternity leave.
• Auto allowance, life insurance, short- and long-term disability, and other additional benefits.