Staff UX Designer

Description

This Staff UX Designer role is based at 1375 Crossman Avenue, Sunnyvale, CA 94089.

You will lead user experience work across a small to medium sized set of projects, linking business goals to concrete plans and roadmaps.

You will work closely with Engineering, site merchandising, and customer advocacy, and you will present your decisions to leaders at every level of the organization.

The role covers strategy, hands-on design of frameworks and flows, and accessibility expertise, so you will both shape direction and check that the details hold up.

Responsibilities

• Lead user experience solutions across a small to medium project portfolio, turning business needs into actions and roadmaps.
• Judge the scope of each project.
• Design user experience frameworks that scale, are reliable, can be extended, and are easy to maintain, balancing resources, constraints, requirements, and complexity.
• Tell project team members which methods to use, such as competitive audits and secondary research, and guide how they are carried out.
• Oversee the creation of frameworks, process flows, site maps, wireframes, and prototypes that support merchandising, business, marketing, and branding goals.
• Build flexible design frameworks and patterns that keep the experience simple and consistent.
• Present designs to project and business teams for review.
• Work with Engineering leads to judge whether a proposed solution will work.
• Supervise the writing of detailed specifications.
• Check the project requirements document (PRD) to confirm the design has been translated correctly.
• Drive experience strategy and innovation by studying competitors' strong customer experiences and analyzing trends and forecasts in related fields.
• Produce documents that describe current conditions and proposed solutions.
• Design transition roadmaps, or clarify existing frameworks, for small to medium portfolios.
• Share information across the organization to build strategic alignment and support change.
• Keep user experience design consistent across software work with Engineering Architects by setting project needs and success measures and building a strategy for near-term launch that also fits long-term portfolio growth.
• Analyze user tasks and design the best workflow for the customer.
• Request and take part in usability and brainstorming sessions.
• Present user experience flows and project decisions to senior leadership.
• Improve UX tools, documentation, and processes with a view across the whole portfolio, and define solutions frameworks that work at scale and globally.
• Recommend changes to site standards, oversee how they evolve, gather feedback and industry research, review and approve projects against best practices, and guide the creation of patterns and styles.
• Use user interviews, surveys, journeys, storyboards, and contextual inquiries to find gaps between business expectations and user experience strategy.
• Use a deep understanding of changing consumer habits to develop or improve interaction design and experience strategy.
• Spot and reduce risks while synthesizing information, and come up with possible solutions for interactive designs on your own.
• Analyze and interpret existing data such as web analytics, user surveys, and customer support calls.
• Lead cross-functional projects by setting and communicating needs and success measures, directing collaboration with Engineering, site merchandising, and customer advocacy, and driving goals to completion.
• Create customer experiences, champion the customer in workflows, request and attend usability sessions, join brainstorming, and present flows and decisions to all levels of leadership.

Requirements

• Either a Master's degree or equivalent in UI/UX Design, Graphic Design, Visual Communication, Product Design, Computer Science, Information Technology, or a related area, plus 2 years of experience in UI/UX, interactive and visual design, electronics art, multimedia design, or a related area.
• Or a Bachelor's degree or equivalent in one of the same fields, plus 4 years of experience in UI/UX, interactive and visual design, electronics art, multimedia design, or a related area.
• Experience with accessibility standards such as the Web Content Accessibility Guidelines (WCAG).
• Experience writing HTML and CSS with accessibility principles in mind.
• Experience applying Accessible Rich Internet Applications (ARIA) roles, properties, and states to improve accessibility.
• Experience testing for accessibility with screen readers such as JAWS, NVDA, VoiceOver on Mac and iOS, and TalkBack on Android.
• Experience manually testing web applications with assistive technology, including screen readers and keyboard-only navigation, to confirm compliance.
• Experience running accessibility audits and writing detailed reports that list issues and recommend fixes.
• Experience using automated tools and scripts to scan for WCAG compliance.
• Experience designing inclusive, accessible user experiences.
• Experience solving hard accessibility problems, and teaching and guiding design, engineering, and product teams on accessibility standards and shift-left practices.
• Experience with magnification software such as ZoomText, voice tools such as Dragon NaturallySpeaking and Windows Speech Recognition, and alternative input devices such as switches or adaptive keyboards.
• Experience using Chrome DevTools and Firefox Developer Tools to inspect and debug accessibility issues on web pages.
• Experience using Figma to review mockups and prototypes for color contrast, typography, and interactive components before development.
• The employer will accept any amount of experience with these skills.

Conditions

The base salary range is $200,304 to $286,000 per year.

Pay also includes annual or quarterly performance incentives.

Some benefits depend on job classification and length of employment, and may be subject to plan or program terms that can change; the company's internal benefits site has the details.

The company is an equal opportunity employer and keeps a drug-free workplace with zero tolerance for illegal drugs and alcohol on the job.

Benefits

• Competitive pay plus performance-based incentive awards.
• Medical, vision, and dental coverage.
• 401(k), a stock purchase program, and company-paid life insurance.
• PTO including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
• Short-term and long-term disability coverage.
• Education assistance covering 100% of company-paid college degrees.
• Company discounts, military service pay, and adoption expense reimbursement.
• Other benefits as listed by the company.