Sr Program Manager, GTM Platform Operations

Description

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The BT Go-To-Market (GTM) Platform team oversees operations, security, and platform support across multiple connected applications and Salesforce CRM systems. By scaling and enabling technology solutions, the team supports Workday's GTM organization while collaborating closely with different business operations, CyberDefence, Cyber Security and Internal Controls , Salesforce development teams to deploy platform capabilities securely and efficiently. The GTM Platform team manages enterprise Salesforce environments which include federal government platforms security, operational support, compliance, and developer infrastructure.

Managing a variety of integrated systems within the broader ecosystem, the team operates primarily out of two locations to support internal global team members utilizing GTM platforms.

About the Role

We are seeking a highly skilled and results-driven Sr. Program Manager, GTM Platform Operations to lead, oversee, and optimize end-to-end operations, security, compliance, and program delivery across our Business Technology (BT) Go-To-Market (GTM) Platform ecosystem. In this high-impact strategic role, you will be responsible for driving complex operational and strategic programs, establishing robust governance frameworks, and partnering with cross-functional leadership both within and outside the BT organization. While your primary focus will be steering strategic operations programs across diverse GTM (Salesforce) platforms and core operational tools, you will also lead vital operational, security, and infrastructure initiatives specifically tailored to federal government GTM (Salesforce) platforms.

The ideal candidate is a strong IT Program Manager with deep experience with GTM (Salesforce) technology experience, excellent business engagement skills, strong technical judgment, and a proven ability to collaborate across many stakeholders in a large organization.

Job Duties:

Partner with different Operations, Security, Infrastructure, and BT delivery teams to drive operational excellence and platform support across the GTM Platform ecosystem.

Oversee day-to-day GTM platform operations including sprint delivery, cross functional intake ensuring high availability, performance stability, and operational readiness across Salesforce environments and connected GTM applications.

Lead program governance for security, compliance, internal controls, and federal government platform requirements across the GTM technology stack.

Establish and maintain robust change management, release governance, and environment management frameworks for smooth deployment of platform capabilities.

Manage major operational incidents, cross-functional risk mitigation, and root-cause analysis in collaboration with Cyber Security, Operations, and Engineering teams.

Drive continuous process improvements, operational SLAs/KPIs, and platform optimization initiatives to support global GTM team members effectively.

Coordinate release management and readiness activities, ensuring seamless rollouts, thorough testing validation, and minimal disruption to business operations.

Facilitate cross-functional operational alignment between business stakeholders, internal controls, CyberDefense, and developer infrastructure teams.

Establish a structured operating rhythm with our offshore delivery center to execute and deliver key initiatives successfully.

Requirements

• Basic Qualifications:
• 8+ years of experience in information systems, enterprise applications, IT program management, or related technical leadership roles.
• 8+ years of experience partnering directly with cross-functional, globally distributed teams—including Program Managers, Developers, and Business Analysts—to deliver enterprise-scale solutions across the GTM (Salesforce ecosystem).
• 8+ years of experience supporting enterprise information systems, core operational infrastructure, or IT program management functions.
• 8+ years of experience owning technology roadmaps, IT program governance, complex delivery execution, and strategic system outcomes.
• 8+ years of experience with core enterprise information systems, cloud platforms, integration
• architecture, or enterprise management tools.
• Other Qualifications:
• Ability to Program Manage Cross Functional Intake from Scoping to Execution, by Providing Technical Leadership during Execution through Sprint Planning and driving continuous Process Improvements through Retrospectives
• Working experience in a globally distributed team
• Proven track record of implementing AI-driven workflows, machine learning integrations, and generative AI tools to optimize business processes and operational efficiency.
• Solid understanding of AI/ML governance, data privacy standards, and ethical AI implementation frameworks within enterprise software environments.
• Experience leveraging AI-powered analytics and predictive modeling to enhance GTM forecasting, decision-making, and strategic resource allocation.
• Strong proficiency in Agile, Scrum, and Hybrid program management methodologies with expertise in managing complex, multi-track technical roadmaps.
• Demonstrated expertise in cross-functional leadership, change management, and building strong alignment across product, engineering, and business leadership.
• Workday Pay Transparency Statement
• The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here .
• Primary Location: USA.CA.Pleasanton
• Primary Location Base Pay Range: $143,800 USD - $215,800 USD
• Additional US Location(s) Base Pay Range: $121,400 USD - $215,800 USD
• Our Approach to Flexible Work
• With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
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