Solutions Delivery Manager - Bordeaux, France

Description

The company is the company International Services, a wholly owned subsidiary of the company Helicopters and based in Dublin, Ireland. Founded in 2010, it supports the company Helicopters, the company Commercial, the company Defence & Space, ATR and Satair with experienced staff working in more than 50 countries.

The company runs three business lines: Helicopter Technical Operations for the company Helicopters, Aircrew Assistance for the company Helicopters and ATR, and Airplane Operations for the company Commercial, the company Defence and Space, ATR and Satair. Its services go only to the company Group entities and affiliates.

The role supports the Satair team responsible for IMS Solutions Delivery across EMEA and Americas. It is based in Bordeaux, France, with the earliest possible start date.

You report to the AIS Head of Airplane business line and to Satair's Head of Solutions Delivery for EMEA and Americas, and work with colleagues worldwide. You are placed on site at one of the company's external airline and MRO customers, where you manage the full lifecycle of complex managed solutions.

You link the solutions customers with Satair's internal functions and make sure operations meet contract standards. You lead continuous improvement work that keeps internal and customer operations aligned, and you gain wide experience across the value chain.

Job title: Solutions Delivery Manager. Reports to: Head of Airplane Business Line. Job family: Customer Account and Service Management. Level: Professional. Employment type: Permanent.

Responsibilities

• Support the Satair Solutions Delivery team.
• Make sure the IMS (Integrated Material Services) contract and cost targets are met.
• Embed the service in the customer's processes.
• Keep customers satisfied.
• Make sure parts are available when needed.
• Run the IMS contract operations to contract terms, and lead the local team that delivers the service.
• Manage day-to-day IMS operations.
• Manage integration with the customer's operations and keep information flowing across Satair and its supply chain.
• Answer customer and internal requests with high-quality responses.
• Build and support the ramp-up plan for a programme start or a new fleet integration.
• Provide inputs to operational KPIs and monitor them.
• Manage the related interfaces.
• Manage customer stakeholders and pass relevant information back into the internal organisation.
• Work closely with Satair's internal functions and with the company functions, especially the CSD and Field Service community.
• Share best practice with the other customer teams and help when bottlenecks arise.
• Keep costs efficient, and give high-quality input to internal budgeting, including the yearly AOP and forecasts when required.
• Lead or support continuous improvement activities.
• Follow Satair's mission, values and Quality Management procedures, and AIS and Satair Ethics & Compliance guidelines.
• Live the Satair values and keep up with the latest Satair developments.
• Keep direct reports informed of task status and critical problem areas.
• Raise unsatisfactory situations within the organisation, propose improvements and suggest efficiency gains.
• Help create a positive, motivating working environment.

Requirements

• Hold a degree in engineering, supply chain or business administration, or a similar field, plus professional experience in the aviation aftermarket or a comparable role.
• Have 8+ years of work experience, preferably in the aviation aftermarket.
• Know SAP and Spec2000. SD module experience is a plus, and AP1 experience is a plus too.
• Analyse large data sets. Skywise or programming knowledge is a plus.
• Understand basic business finance.
• Speak English and French at negotiation level.
• Communicate and present excellently.
• Organise and plan effectively.
• Understand aviation business well, especially spares support, supply chain management and aircraft maintenance.
• Have a technical, process-driven background and be able to read technical documents and drawings.
• Stay flexible and work under pressure with tight deadlines, handling unexpected issues.
• Use data analysis tools such as Microsoft Excel confidently.
• Lead people, and manage stakeholders and relationships strongly.
• Work across distance to manage outstation teams.
• Raise critical points diplomatically, and receive and act on feedback.
• Prioritise issues well and escalate the relevant ones.
• Recruit, instruct and train team members.
• Have strong inter-cultural skills and a customer-first mindset.
• Think through problems independently, quickly and efficiently.
• Build good working relationships across functions and with all stakeholders, with a diplomatic approach and an out-of-silo mindset.
• See the bigger picture, give mid- to long-term recommendations, and understand the customer's view.
• Propose innovative solutions and explain them to the internal organisation.
• Manage time, multiple tasks and organisation well.
• Defend Satair's business and limit financial risk.
• Be self-driven, positive, proactive and can-do.
• Show strong ethics and integrity, and be aware of compliance risks.

Conditions

Full-time, permanent role based on site at a customer in Bordeaux, France, for the full length of the mission, working closely with the Satair Solutions Delivery team in Hamburg.

Equal-opportunity statement: the company welcomes applications from all backgrounds.

The company never asks for payment during recruitment. Report any impersonation to the company's site.

Benefits

• Flexible working arrangements where possible.