Sr Engineer, Software Engineer - Genesys Cloud

Description

The company is a large insurance and financial services employer, and this role sits in its Technology team, which describes its culture as agile and collaborative.

The role supports the Lords of the Ring team in the CSS BSA Contact Center organization, which builds contact center solutions on Genesys Cloud, a cloud-based customer experience platform.

As a Senior Software Engineer, you will build new software applications or change and support existing packaged or custom-built ones, handling the full cycle of analysis, coding, configuration, testing, debugging, documentation and maintenance.

The work covers both build and run activities: designing, developing, implementing, maintaining and supporting contact center solutions, and working with technical and business teams to keep customer service platforms reliable, scalable and high-performing.

Responsibilities

• Analyze solutions, then build, test, debug, document and deploy software following company standards and good practice.
• Apply secure engineering methods across the delivery lifecycle to protect data and systems from threats and weaknesses.
• Work with DevSecOps methods, tools and techniques.
• Keep improving your skills through training, practice and new ideas.
• Plan and track priorities, deadlines and deliverables without waiting to be asked.
• Take on other duties as assigned.
• You report to a Technology Manager or Director.

Requirements

• Hands-on experience with Genesys Cloud.
• Familiarity with modern DevOps and monitoring tools such as Harness, GitHub, Splunk and Cyara.
• Two or more years of software engineering, analysis or related technology work.
• Skill in at least one programming language such as Java, C++, Python or JavaScript.
• Understanding of the software development lifecycle.
• Proven ability to solve moderately complex business and development problems.
• Ability to work well in a team.
• Undergraduate study in computer science, management information systems or a related field is preferred; technology experience or non-traditional technology certificates can replace the degree.
• Insurance or financial services industry knowledge is a plus.
• Leadership skills, competencies and other experience may outweigh the listed criteria. Exceptions to these requirements need approval from the hiring manager's leader and an HR Business Partner.
• Consistently demonstrates the company's values.

Conditions

Hybrid work, with preferred locations in Columbus, OH or Des Moines, IA. Remote work may be considered based on skills and experience.

Exempt role, not eligible for overtime.

You may be on call after normal hours and/or on weekends.

The listed duties are the core functions of the job, but the actual mix may vary by person.

The company is an equal opportunity employer and prohibits discrimination and harassment.

Iowa locations follow the Iowa Smokefree Air Act, which bans smoking in enclosed areas and company vehicles, with designated smoking areas permitted at each site.

Benefits

• Medical, dental and vision coverage, life insurance, and short and long term disability coverage.
• Paid time off: new hires receive at least 18 days per full calendar year, prorated quarterly from the hire date, plus nine paid holidays, 8 hours of Lifetime paid time off and 8 hours of Unity Day paid time off.
• 401(k) with company match and a company-paid pension plan.
• Business casual dress.
• Pay is set by a geographic salary structure. The starting salary depends on skills, education, credentials, experience, the scope and location of the role, and local labor costs. The national range is $76,000.00 to $143,000.00, and the expected starting range is $76,000.00 to $115,000.00. For part-time roles, pay is prorated from the full-time range based on hours worked.