Sr. Data Center Operations (DCO) Engineer-Federal

Description

The company is listed on NASDAQ and helps customers become more agile, efficient, resilient and secure.

Its SASE-based platform protects thousands of customers from cyberattacks and data loss by connecting users, devices and applications from any location. It runs across more than 200 public data centers worldwide and thousands of private edge sites, and the company describes it as the largest in-line cloud security platform in the world.

You will join the Cloud Operations team in the Network Infrastructure department. The work covers the servers, network gear and cabling that power the company's global production data centers.

Responsibilities

• Rack and stack equipment, lay structured cabling, and manage hardware through its lifecycle in production data centers.
• Diagnose and fix hardware and network faults, repairing or replacing failing parts.
• Work through the operational ticket queue, carrying out planned corrective maintenance and break/fix jobs.
• Work with engineering teams, system owners and third-party Remote Hands technicians to verify installations.
• Keep accurate asset records and travel up to 50% domestically and internationally.

Requirements

• Disciplined about keeping production data center environments clean and highly available.
• Strong at finding and resolving complex physical hardware and network connectivity problems.
• Able to direct third-party remote hands and work alongside cross-functional engineers.
• Careful with detailed documentation, well-built cable plants and operational discipline.
• Comfortable with hands-on fieldwork while balancing travel with shifting operational demands.
• 5 or more years working in production data center environments, including directing remote data center vendors.
• Deep knowledge of varied server platforms, network hardware, optics, fiber and copper cabling.
• Skilled with Linux/Unix command line, BIOS settings and out-of-band tools such as iLO, iDRAC and IPMI.
• Able to lift and carry up to 50 pounds repeatedly during physical deployments.
• Experience using modern AI tools, automation or scripting to streamline data center operations and diagnostics.
• U.S. citizenship required because of the nature of the customers assigned to this role.
• Preferred: experience applying AI-assisted engineering tools to system diagnostics, infrastructure automation, documentation or operational reliability.
• Preferred: willingness and ability to travel domestically and internationally up to 50%.

Conditions

Remote full-time role based in Houston, TX, reporting to the Director of Network Infrastructure.

Posting tags: LI-YC2, LI-Hybrid.

Base pay range is $91,200 - $114,000 USD, the minimum and maximum target for new hires across all US locations, set by role and level; actual pay may be higher or lower based on skills, experience, and education or training.

Base salary excludes commission, bonus, equity (if applicable) and benefits.

Applicants must follow applicable laws, regulations and company policies on security and privacy.

The company follows pay transparency rules and offers accommodations in recruiting for candidates who are differently abled, have long-term or mental health conditions, hold sincerely held religious beliefs, are neurodivergent, or need pregnancy-related support.

Benefits

• Several health plans.
• Vacation and sick time off.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks and more.