Sr Customer Qualification Engineer - 2273

Description

The role supports customer qualifications for the company's datacenter SSD products. During the product qualification phase, you support test execution, failure analysis and status reporting.

Your work includes making sure all hardware and software for a qualification is installed and ready to run, reporting on execution and issue status, and joining update meetings.

The company is a U.S. subsidiary of the company Corporation, a global supplier of flash memory and SSDs. Its BiCS FLASH 3D flash memory is used in smartphones, PCs, SSDs, automotive systems and data centers.

Responsibilities

• Set up qualification infrastructure for several customers so tests can run.
• Keep customer qualifications on schedule during execution.
• Align your tasks with the Product Support lead.
• Triage failures found during qualifications.
• Track issues in defect tracking systems.
• Push issues to resolution promptly.
• Write regular test status reports.

Requirements

• You have 7+ years of hands-on technical experience with SSDs or similar storage devices, or a BS in engineering or a related field plus 5+ years of hands-on technical experience.
• You have an advanced understanding of computer system architecture.
• You can troubleshoot at platform level, including running, breaking and fixing systems and isolating issues.
• You have triaged issues on Windows and/or Linux server operating systems.
• You have written Python, PowerShell or Bash scripts that other teams use.
• You are comfortable manipulating and analyzing data in spreadsheets or more advanced tools.
• You communicate technical detail clearly, including in complex situations.
• You have worked with PCIe and NVMe protocols, including analyzer and power measurement tools.
• You have measured SSD performance with dedicated tools and methods.
• You have worked with OCP Datacenter NVMe SSD specifications and SSD test systems.
• You have engaged with stakeholders in a product development organization.

Conditions

Requisition number 2273; location code LI-JV1.

The expected salary is $99,560.00 to $165,930.00.

No relocation assistance is provided.

The company is an equal opportunity employer, and this policy covers all employment decisions.

Benefits

• Medical and non-medical benefits, 401(k) matching and pet insurance.
• A generous PTO allowance, holiday shutdown and flexible work options.
• Career growth and personal development training.
• A flexible approach to work-life balance.