Sr Business Systems Analyst (Collaboration Engineering)

Description

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

The Digital Employee Experience Collaboration team, part of Business Technology (BT) at Workday, delivers innovative, engaging digital experiences for our global workforce. Operating at the intersection of technology, artificial intelligence and employee experience, our goal is to eliminate friction and elevate productivity across a fast-paced, distributed workforce. We partner closely with teams across Sales, Marketing, Customer Service, HR, Employee Communications, and other functions to deliver seamless, integrated experiences that support business operations and help Workmates do their best work. We are a collaborative, dynamic team that values creativity, innovation, customer empathy, and continuous improvement.

About the Role

We are seeking a high-energy, Sr. Business System Analyst to lead our global team. You are a high-ownership technology leader who anticipates needs and relentlessly raises the bar. In this role, you will be expected to modernize the collaboration tech stack through intelligent automation and AI, actively transitioning the work - from automating Level 2 support tickets to accelerating complex enterprise initiatives.

Responsibilities

• Leverage business knowledge and expertise to find opportunities for process improvements including AI-driven process improvements.
• Evaluate and recommend opportunities to apply AI/automation (e.g., intelligent agents, generative AI, ML-based insights) to improve business processes and system capabilities.
• Work closely with business partners to understand business processes, goals and gaps.
• Drive the planning, prioritization, design, development and deployment of new projects & system enhancements.
• Responsible for understanding business requirements, creating/grooming user stories, and partnering with the Development, Security, Identity and other teams to deliver solutions including AI-enabled solutions and a plan for projects & enhancements.
• Maintain a high-level familiarity with other IT systems/business application capabilities and scope definition to make recommendations about potential upstream/downstream integrations or functionality intersection points including AI/agentic capabilities across the various application's landscapes.
• Participate in the organizational changes and launch support processes.
• Facilitate review sessions with functional owners, authorities and end-user representatives.
• Coordinate and perform system testing to ensure requirements are met. Work closely with the project team(s) during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.

Requirements

• Bias for Action: You operate with deep personal ownership and a strong sense of urgency. You don't wait for permission to solve problems; you proactively identify gaps and build scalable solutions.
• AI Champion: You are already actively leveraging generative AI, automated workflows, and AI assistants in your current role to scale team output, eliminate repetitive toil, and transform how work gets done.
• Dynamic Communicator: You effortlessly bridge the gap between deep technical execution and executive strategy, clearly articulating ROI to senior leadership while commanding respect from engineering teams.
• Basic Qualifications :
• 8 + years of IT experience with a Bachelor’s degree in Computer Science, MIS, Computer Engineering or equivalent work experience.
• 5 + years of hands-on experience bridging technical engineering teams and business stakeholders to drive solution design, intake management, and system delivery.
• Other Qualifications :
• Hands-on experience implementing AI-driven automation tools, chatbots, or AI copilots to optimize IT ticket handling, workflows, and employee productivity.
• AI domain fluency, including a practical understanding of modern AI capabilities, limitations, governance considerations, and responsible enterprise application.
• Experience evaluating vendor or SaaS platforms, including AI-enabled products, against business requirements, technical feasibility, security, privacy, compliance, and ROI criteria.
• Experience working in a fast-paced, high-growth technology company.
• Proven ability to use data, analytics, qualitative feedback, and business context to generate insights, recommend priorities, and drive measurable product improvements.
• Experience supporting multiple integrated systems in an Enterprise technology environment.
• Agile/SCRUM experience preferred.
• Demonstrate ability to learn and embrace new technologies, including AI-powered tools and automations, applications, and solutions.
• End to End implementation experience including requirements documentation, systems configuration, project management, issue management, communication and organizational change.
• Experience in leveraging AI-powered tools (e.g., generative AI for requirements/documentation, AI agents for workflow automation) within an enterprise systems context.
• Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction.
• Workday Pay Transparency Statement
• The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here .
• Primary Location: USA.CA.Pleasanton
• Primary Location Base Pay Range: $135,200 USD - $202,800 USD
• Additional US Location(s) Base Pay Range: $114,200 USD - $202,800 USD
• Our Approach to Flexible Work
• With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
• Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
• Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
• Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
• Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.
• Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
• At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
• Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
• In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.