Sr. Business Systems Analyst

Description

This role provides senior-level business systems analysis, solution requirements leadership and application-management support for Retirement and Benefits, Payroll, Compensation capabilities within Workday HCM and the broader HR technology ecosystem.

The role partners with business, product, engineering, architecture, security, data, risk and external vendors to translate business needs into clear, traceable and implementable solution requirements.

Acting with a high degree of independence, the role leads assigned technology initiatives and workstreams, manages risks and dependencies, facilitates timely decisions and helps drive delivery from discovery through implementation.

Retirement and Benefits will be the primary functional focus. Experience with Workday Payroll, Compensation and broader Workday HCM applications is preferred.

This role will report to an Engineering Manager or Product Group Technology Lead within the ART for HR Platforms.

Experience

Leverage specialized domain, product, and systems knowledge to have a thorough understanding of the business, product, and vision; provide business-technology interaction subject matter expertise as well as recognize and drive the focus toward business value.

Strong knowledge of Workday HCM business processes, security, reporting, integrations and application dependencies.

Experience working with third-party administrators, benefits providers, payroll providers or other HR technology vendors.

Experience working in an Agile Delivery (Scrum)

Experience with the following tools: JIRA and Confluence

Experience defining requirements for data exchanges, integrations and SSO connectivity.

Experience leading medium-to-complex technology workstreams involving multiple business, technology and vendor stakeholders.

CUSTOMER

Partner with Retirement and Benefits business stakeholders, Product Owners, vendors and technology teams to understand business objectives, processes, pain points, scope, priorities and expected outcomes.

Develop complete and traceable business, functional, non-functional, data, integration, security and operational requirements.

Translate requirements into epics, features, user stories, acceptance criteria, process flows, use cases, data mappings and other solution artifacts.

Ensure requirements account for colleague experience, operational processing, vendor interactions, controls, reporting, exception handling and production support.

Lead business and solution requirements for SSO, user access, authentication, role mapping and access-related user journeys.

Partner with Identity and Access Management (IAM), BISO, Cybersecurity, Architecture, Engineering, and external vendors to define and validate authentication requirements and ensure adherence to enterprise security standards and governance processes

Lead assigned initiatives and workstreams from discovery through implementation and stabilization, ensuring clear scope, deliverables, ownership and acceptance criteria.

Plan, coordinate and support System Integration Testing, Business Acceptance Testing, User Acceptance Testing, regression testing and production validation.

Provide senior-level analysis and coordination for operational intakes, production incidents, service requests and break-fix issues.

Act as an escalation point for application and operation issues both directly and through internal/external business partners (including external vendors)

Identify and assess opportunities to use approved AI and automation capabilities to improve requirements analysis, knowledge retrieval, testing, documentation, case resolution, data-quality analysis and colleague experience.

SHAREHOLDER

Demonstrated ability to build relationships within the team and with key stakeholders.

Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends and developments.

Continuously enhance knowledge of business domains and their products/services

Support the development of business cases including benefits identification RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines

Support and/or implement solutions that mitigate risk and maximize the availability of service, efficiency, and effectiveness.

Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.

Support the team by continuously enhancing knowledge and expertise within the assigned domain and participate in knowledge transfer within the team and business unit.

Participate in personal performance management and development activities, including cross training within own team.

Keep others informed and up-to-date about the status / progress of initiatives and / or all relevant or useful information related to day-to-day activities.

Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

Contribute to a fair, positive, and equitable environment that supports a diverse workforce.

BREADTH & DEPTH

Senior working-professional role providing specialized business systems analysis, solution advisory and application-management support within Retirement and Benefits.

"> ">undefinedAdvanced knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules. Advanced understanding of business / functional drivers and processes supported for own area. Advanced analytical and problem-solving skills with the ability to communicate with various business partners to explain complex technical issues with a business lens in easily understandable terms. Leads projects or work streams within broader projects with moderate risk and complexity, may be accountable for ongoing activities, processes, and functional programs. Exercises judgment based on the analysis of multiple sources of information. Operates with a high degree of autonomy and sound judgment, independently planning and progressing complex assignments while maintaining appropriate transparency and escalating material risks or decisions. "> ">undefinedIdentifies and leads problem resolution for complex technology requirements-related issues

EXPERIENCE AND / OR EDUCATION

Undergraduate degree or Technical Certificate 5- 7 years relevant experience Experience working in Agile (Scrum)Workday certifications, relevant business-analysis credentials or Agile certifications are considered assets.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Conditions

Toronto, Ontario, Canada

Hours:

5

Line of Business:

Technology Solutions

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.