Sr. Associate Project Manager - Hotel Operations : Luxury Travel

Description

The company is a Fortune 500 bank, one of the top 10 in the United States, offering financial products and services to consumers, small businesses and commercial clients.

This is a Senior Project Manager role leading critical, strategic business projects that affect the company's bottom line. You will work alongside key stakeholders and a team of capable colleagues.

The role sits within luxury travel programs and covers hotel operations.

Responsibilities

• Lead medium to large, complex projects that span departments and affect the company directly.
• Drive cross-functional projects against set priorities, keeping scope, timelines and budget on track. Identify risks and issues, then mitigate them or escalate as needed. Manage complex upstream and downstream impacts.
• Plan, design, manage and deliver project plans from feasibility and design through planning and implementation.
• Use problem solving to make sure project plans achieve their intended outcome, and keep the key project documentation current.
• Hold regular team meetings, record progress and report project status to stakeholders.
• Work with project customers as a strategic and tactical partner to move delivery forward.
• Build relationships with key stakeholders so that commitments are met.
• Find ways to improve and streamline business processes.
• Provide operational support for luxury travel programs.
• Work with internal and external partners to scale and run well-managed parts of the luxury travel programs.
• Look for chances to strengthen, automate and improve well-managed activities.
• Plan and schedule timelines for onboarding and post-onboarding work with luxury travel partners.
• Manage the hotelier portal for the luxury travel program.
• Keep communication flowing between internal and external partners to manage the luxury travel partner customer experience journey.
• Define SLAs and performance standards for luxury travel partners, then drive the work to implement and track them.
• Produce insights and recommendations from data and trends.

Requirements

• Show a proven record of managing projects and quickly put structure in place to organize the work.
• Communicate clearly and build partnerships with stakeholders at every level, so you can keep them informed and shape outcomes.
• Adapt quickly as demands change.
• Consult and collaborate effectively with others.
• Stay organized, pay close attention to detail and focus on solutions.
• Bring a bachelor's degree or military experience, plus at least 3 years of project management experience.
• Preferred: a master's or MBA, at least 5 years of project management experience, and at least 1 year of people management experience.
• Preferred: PMP, Lean, Agile or Six Sigma certification.
• Preferred: strong communication, collaboration, problem solving and influencing skills.
• Preferred: experience delivering results on complex projects.
• The company will not sponsor new applicants for work authorization or provide any immigration-related support for this role, including H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, O-1, or any other work authorization that requires employer immigration support.

Conditions

Full-time annual salary: McLean, VA $96,500 to $110,100; New York, NY $105,300 to $120,100. Candidates hired in other locations receive the range for their location, and the exact offer is stated in the offer letter. Part-time pay is prorated to the agreed hours.

The role is eligible for performance-based incentive pay, which may include cash bonuses and/or long-term incentives (LTI). Incentives may be discretionary or non-discretionary depending on the plan.

Applications will be accepted for at least 5 business days.

No agencies, please.

Equal opportunity employer (EOE, including disability and veteran status) that considers applicants with criminal histories in line with applicable law.

Benefits

• Comprehensive health, financial and other benefits. Eligibility depends on full or part-time status, exempt or non-exempt status, and management level.