Program Manager

Description

The company combines new sports technology with live data to give fans more immersive, interactive and personalised experiences.

This role is for a program manager who takes each customer from implementation through to stable day-to-day operations.

Responsibilities

• You are the delivery lead for your assigned customers, working alongside Commercial, Product, Engineering and Operations to keep every solution running well and ready for each new season.
• Take customer implementations from kickoff to go-live, then through stabilisation and handover to ongoing operations.
• Set up and maintain project plans, timelines, budgets and milestones.
• Bring together Commercial, Finance, Product, Engineering, Legal, Operations and Support teams, plus customers and external partners.
• Serve as the main delivery contact for your assigned customers.
• Lead the response to complex issues that affect customers during live service, and keep stakeholders updated.
• Plan and run seasonal readiness work, covering testing, training and venue preparation.
• Handle risks, dependencies and change requests, and capture lessons learned to improve how the team delivers.

Requirements

• A bachelor's degree in Business, Engineering, Information Technology, Project Management or a related field, or equivalent hands-on experience.
• 5+ years managing complex customer implementations, technical deployments or operational delivery in a customer-facing setting.
• Experience running several customer projects and cross-functional initiatives at once.
• Strong stakeholder management, including with senior executives.
• Solid grasp of project management methods, with experience managing plans, risks, issues and dependencies.
• Excellent communication, organisation and problem-solving skills.
• Experience with Jira, Confluence, Smartsheet, Microsoft Project or similar tools, and with global teams in a fast-moving environment.
• Optional: knowledge of sports technology, broadcast technology, SaaS, media or enterprise software.
• Optional: a project management certification such as PMP, PRINCE2, Agile or an equivalent.

Conditions

The salary is an annualised figure of up to $120,000 USD.

The company is office-first and encourages in-person collaboration. Hybrid arrangements vary by role and location.

Equal opportunity: the company works to build an inclusive environment, and candidates may ask for help with the recruiting process because of a disability.

Benefits

• Eligibility for the company Group benefits plan.
• A competitive salary, wellbeing support and help with growing your skills and career.