Specialist, Technical Support III

Description

The company's Poultry Secondary Fresh service group is adding a Technical Support Specialist for Portioning.

You give technical help and expertise to customers, to regional Technical Support teams and to Field Service teams.

You are the go-to expert for technical questions in your field.

You build and keep working relationships with specialists and with internal and external contacts.

You keep cases moving on schedule and manage what customers expect from them.

You make sure technical information passes clearly and accurately between commercial and technical departments.

The company provides advanced food processing solutions and is growing globally.

Responsibilities

• Give in-depth technical support and troubleshooting for Portioning equipment and solutions.
• Serve as the technical point of contact for mechanical, electrical, software and application questions on Portioning.
• Solve technical cases remotely, and coordinate quality issues and escalations when they arise.
• Support commissioning, upgrades, field tests and new product introductions.
• Connect customers, Field Service, Product Management, Innovation and Engineering so information flows between them.
• Review machine performance, lead root-cause analysis and define corrective actions.
• Write and update Service Infos, Service Letters, troubleshooting guides and technical documentation.
• Track field feedback and help drive continuous product improvement.
• Teach technical training sessions and build product knowledge across all regions.
• Take part in prototype validation, pilot installations and product lifecycle work.
• Spot upgrade and service improvement opportunities for customers.
• Keep equipment and installed base records accurate.

Requirements

• A degree in Mechatronics, Electrical Engineering or Automation, or equivalent experience.
• Solid knowledge of Portioning systems, vision technology, automation, motion control and food processing equipment.
• Experience in technical support, field service, commissioning or industrial troubleshooting.
• Strong analytical and problem-solving skills.
• Good communication skills and the ability to manage stakeholders.
• Fluent English, both written and spoken.
• Willingness to travel now and then for customer support and field activities.
• A customer-focused approach and a proactive attitude toward continuous improvement.

Conditions

Hybrid working model.

Occasional travel for customer support and field work.

Flexible working conditions.

The company is an equal opportunity employer that values diversity and encourages all qualified people to apply.

Benefits

• A competitive salary plus comprehensive secondary benefits, including 40 days of holiday.
• High autonomy and trust in how you organise your work.
• Chances to make a visible impact in a growing global organisation.
• Clear objectives, realistic expectations and professional support.
• A respectful, inclusive and safety-focused workplace.
• A collaborative international environment with talented product, engineering and domain colleagues.
• Room to grow your career, with support for learning and professional development.
• Attractive employee benefits.