Solutions Architect (Software Implementation)

Description

The company builds a decision intelligence platform for global supply chains that turns scattered logistics data into live insights, using AI to help customers connect, track, decide and automate.

The company is headquartered in Chicago, Illinois, with a second headquarters in Bengaluru, India, and a global team working on hard logistics problems.

The role sits in the Customer Experience Team, alongside project managers, customer success managers, sales, engineering and support, and an established group of solution architects with backgrounds in logistics and technology.

Responsibilities

• Lead API solution design for customer implementations, turning business needs into scalable, secure and fast technical architectures that follow company best practices.
• Write and maintain Implementation Design Documents covering system architecture, API flows, data mappings, dependencies, assumptions and risks.
• Serve as the technical authority for customers, giving hands-on help and troubleshooting across the implementation, using deep knowledge of the company's APIs, products and integrations.
• Work with engineering, product and technical support to validate designs, clear technical blockers and feed customer feedback into product improvements.
• Support and coordinate system testing and user acceptance testing so solutions meet functional, performance and reliability needs.
• Lead technical readiness for go-live, including cutover planning, validation and post-deployment checks.
• Provide hypercare after launch, watching integrations closely, fixing problems quickly and keeping the customer stable and satisfied.
• Act as the technical link between customer engineers and internal teams, keeping communication clear and expectations aligned across the project.
• Manage timelines, dependencies and deliverables with light project management, tracking time and work in tools such as Jira, Zendesk and Rocketlane.
• Improve processes, documentation standards and reusable solution patterns to make implementations more consistent and scalable.
• Support sales and discovery work with technical input, feasibility assessments and implementation estimates.
• Run standard project methodology on every implementation: lead technical kick-off calls, review the APIs in depth with customers to set them up efficiently, give input on test plans and training, hold weekly status calls covering progress, blockers and next tasks, and run hypercare until the account moves to customer success.

Requirements

• Fluent written and spoken English.
• Spanish or Italian skills are a strong plus.
• 3 to 5 years of customer-facing experience in at least one of: customer integrations and technical implementations, software or SaaS delivery, or supply chain, transportation or logistics technology integrations.
• Proven experience with API and delivery tools such as Postman, Observe, Jira, Confluence and Microsoft Office, or equivalent productivity tools.
• Ability to spot, assess and clearly explain technical risks, dependencies and opportunities to both technical and non-technical audiences.
• Comfortable in a fast-moving, cross-functional setting, juggling several customers, priorities and deadlines.
• Willing to travel occasionally for customer engagements and on-site work when needed.
• Experience integrating with or supporting TMS and ERP systems is highly desirable.

Conditions

Base salary is 196,000 PLN to 284,000 PLN.

The base salary is set by the candidate's experience and skills against the scope of the role, and by the geographic location where the work is done.

The role is on-site in the office four days a week.

Hiring is done through the company or an employer of record, depending on the country.

Benefits

• Stock options for all team members, whether employed by the company or through an employer of record.
• Bonus or commission eligibility, depending on the role.
• A benefits package set for your country of employment, which may include health, dental and vision cover, retirement plans and paid time off, in line with local market practice and statutory schemes.