Software Engineering Manager

Description

The company builds warehouse control system software and delivers it on customer projects. This role leads a group of software engineers who deliver those solutions, balancing people leadership, engineering management, and oversight of a project portfolio.

You are the senior customer-facing leader, working with internal and external stakeholders to deliver projects, resolve problems early, and keep customers satisfied through each project lifecycle.

The base pay range is estimated at $129,200.00 - $161,500.00 at the time of posting. Final pay depends on factors such as work location, education, experience, knowledge, and skills.

Responsibilities

• Coach and develop software engineers and technical leads through reviews, goal setting, career planning, mentoring, and succession planning.
• Build a culture of accountability, teamwork, new ideas, and steady improvement.
• Recruit and hire engineers with Talent Acquisition and engineering leadership, and support workforce planning and organizational design.
• Assign engineers across concurrent customer projects, balancing priorities, capacity, customer commitments, and company goals.
• Forecast engineering demand and recommend staffing and capacity plans.
• Track labor utilization, budget performance, and execution metrics.
• Work with project managers, account management, solution development, and engineering leaders on estimates, scope reviews, technical risk assessments, and solution planning.
• Act as the senior escalation point for customer concerns, execution problems, technical risks, and resource conflicts.
• Guide project teams on complex warehouse software implementations, including architecture reviews, troubleshooting, and risk mitigation.
• Support solution development and sales with technical consultation and engineering estimates.
• Enforce engineering standards, best practices, and quality across project teams.
• Keep customer relationships strong through responsive, proactive communication.
• Lead an engineering organization that handles design, development, testing, deployment, commissioning, and go-live support.
• Oversee staffing across projects, from small enhancements to large warehouse implementations.
• Review project health and metrics, identify improvements, and reduce risk early.
• Coordinate communication among engineering, project management, controls engineering, commissioning, account management, and customers.
• Contribute to project planning, engineering estimates, budget forecasts, and capacity planning.
• Drive standardization and process changes that improve engineering effectiveness, delivery quality, and customer satisfaction.

Requirements

• A bachelor's degree in computer science, software engineering, engineering, or a closely related technical field.
• 8+ years of software engineering experience in industrial automation, warehouse execution or control systems, material handling, or related fields.
• 3+ years of people management or technical leadership experience.
• Experience leading technical teams that deliver software projects.
• Experience running several concurrent projects while balancing competing priorities.
• Strong communication and stakeholder management skills with customers.
• Hands-on management of engineering resources, project staffing, and forecasting, through formal people leadership or project lead roles.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Proven customer-facing leadership: setting expectations, resolving escalations, and building collaborative stakeholder relationships.
• Preferred: experience leading teams on WCS, WES, WMS, EMS, or industrial automation software.
• Preferred: experience with project estimation, solution development, or technical proposals.
• Preferred: knowledge of the software development lifecycle, Agile methods, and delivery best practices.
• Preferred: knowledge of material handling systems and warehouse automation technology.
• Preferred: experience leading customer escalations and resolving complex delivery problems.

Conditions

Travel is typically up to 15% for customer visits, project reviews, engineering workshops, and key milestones.