Software Engineer II - XMD

Description

The company builds software that major brands use to run frontline experiences, lead high-performing teams, and create products people value. It created the Experience Management category and serves over 18K clients worldwide.

The XM Directory (XMD) Engineering team in Seattle works on XM Directory, which captures what the company learns about each customer, employee, or other stakeholder across their interactions. Over time it builds profiles covering what people like, what they need, and how each interaction made them feel.

That context helps narrow the Experience Gap, the distance between what people expect and what companies deliver, and gives AI, including the Experience Agents, what it needs during key moments. The team is building the data layer of the XM Data & AI Platform.

The team works on big-data problems: storage built for stakeholder data at scale, plus compute and serving layers that return data quickly. When AI acts during a live customer interaction, that data must be fresh, accurate, and fast. The team picks from open source and proven tools such as Elasticsearch, AWS DynamoDB, AWS Kinesis, and Redis.

The team sets ambitious goals and works quickly. Hard problems get solved together, with people iterating until the strongest answer emerges.

In this role you will deepen your skills in scalable, fast, robust, and simple SaaS solutions and broaden your work with distributed systems, containerization, and databases. You will move from owning components to shaping larger technical designs, learn from senior engineers, tech-ops, and product managers, and can mentor new teammates and interns.

Responsibilities

• Build scalable, reliable backend services and web interfaces that solve customer problems.
• Ship new features and improve existing ones to raise performance.
• Own well-scoped features and components from design through release.
• Clarify requirements with senior engineers and help shape technical designs.
• Use AI-assisted tools to work faster, and own the correctness, security, and performance of what you ship.
• Write thoroughly tested code and give and receive feedback in code reviews.
• Partner with product, design, and other XMD teams, and attend daily stand-ups to deliver value to customers.
• Pass on what you learn and help improve engineering practices on your team.

Requirements

• Bachelor's degree in Computer Science or a related field.
• 2+ years in a software engineering role, full-stack or backend.
• Solid grounding in algorithms, data structures, and coding fundamentals.
• Experience working with design and product teams to turn needs into end-user features.
• Track record of building scalable, fast, robust web solutions for complex business problems.
• Some exposure to web infrastructure and distributed systems.
• Experience with continuous delivery, git, test automation, and build/deploy systems.
• Ability to build trust with customers and teams through clear, thorough communication.
• High curiosity, initiative, and a scrappy approach to getting work done, with help requested early when blocked.
• Proven ability to work well with managers, cross-functional partners, and teammates.
• An analytical approach to finding solutions.
• A desire to learn new skills and grow in the role.

Conditions

This is a hybrid role based in the Seattle office: you will be in the office three days a week, on Mondays, Thursdays, and one day chosen by your organizational leader, and you can work where you like the rest of the week.

The base pay range is $121,000 - $147,000 USD per year for Washington State and applies to full-time roles. Actual pay may vary by location, job-related knowledge, education, skills, and experience.

An offer may include a sign-on bonus and restricted stock units.

Applicants in the United States have rights under the Family and Medical Leave Act, Equal Opportunity Employment rules, and the Employee Polygraph Protection Act.

Benefits

• Every quarter, 10% of working time goes to individual engineering growth activities.
• Personalized Career Action Planning with your manager, based on your experiences, values, and career goals inside and outside the company.
• Variable allowances for wellness, meals, transportation, and more.
• Full-time medical, dental, vision, life and disability coverage, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits.