ServiceNow Sr. Developer (Portal)

Description

You will lead UI and UX design for the Hadlock contract, creating accessible, mission-focused digital experiences across ServiceNow, custom applications, and enterprise platforms.

You will set design direction by establishing design systems, interaction patterns, and usability standards, while mentoring designers and making sure solutions meet federal accessibility rules and user needs.

User-centered work runs through the whole development lifecycle, from research and prototyping to validation.

The company is a technology firm within global Accenture that serves the US federal government across defense, national security, public safety, civilian, and military health. It employs over 13,000 people.

Responsibilities

• Lead end-to-end UX work, from user research and personas through journey mapping, wireframes, and prototypes
• Build and maintain design systems and component libraries so applications and platforms stay consistent
• Run user research such as interviews, surveys, usability tests, and analytics reviews
• Produce high-fidelity mockups, interactive prototypes, and design specs in Figma, Adobe XD, or Sketch
• Design ServiceNow portal experiences, service catalog interfaces, and custom application UIs
• Set UX standards and design patterns that meet Section 508 and WCAG 2.1
• Lead usability testing, analyze findings, and refine designs in iterative cycles
• Coach mid-level and junior UX designers on methods, tools, and best practices
• Work with product owners, developers, and stakeholders to turn requirements into user-centered designs
• Plan information architecture, including navigation, content organization, and workflows
• Write design documentation such as style guides, pattern libraries, and interaction specifications
• Make sure designs work well on desktop, tablet, and mobile
• Champion user needs while balancing usability, accessibility, and technical feasibility

Requirements

• 8 years of UI/UX design experience, with proven expertise in enterprise application design and user research
• Federal experience
• Active TS/SCI clearance, and willingness to obtain a polygraph
• Work onsite at the contractor facility in the Northern Virginia area 4 to 5 days per week
• Bonus: ServiceNow CSA, ServiceNow UI/UX certifications, or Google UX Design Certificate (or equivalent)

Conditions

Onsite at the contractor facility in the Northern Virginia area, 4 to 5 days per week

Base pay for this role in California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is $116,900 to $243,100 USD

Pay varies by office location, role, skill set, and experience level, and ranges are shared as local law requires

Applications are accepted on an ongoing basis with no fixed deadline

Equal opportunity is a business priority, and everyone is expected to help keep the workplace welcoming and inclusive

Benefits

• The company offers a wide range of benefits, with details available on its benefits page