ServiceNow Sr. Business Analyst (HRSD)

Description

The company is a technology firm within Accenture that serves US federal government clients in defense, national security, public safety, civilian, and military health. Its roughly 13,000 staff work on missions for these clients.

The company offers a collaborative environment, with support for learning through hands-on work, certifications, and industry training.

This role leads ServiceNow development for the Metroplex contract. You will design complex solutions across ITSM, ITOM, ITBM, IRM, SecOps, and custom applications, guide platform architecture and integrations, and set the standards the team follows. Solutions must match ServiceNow best practices, federal security rules, and the organization's goals, and the work follows Agile delivery.

Responsibilities

• Design complex ServiceNow solutions, including custom applications, advanced workflows, and enterprise integrations
• Write advanced server-side code such as Business Rules, Script Includes, Scheduled Jobs, and Fix Scripts
• Build sophisticated client-side features using Client Scripts, UI Policies, UI Actions, and Angular components
• Build ServiceNow integrations with REST and SOAP APIs, MID Server, IntegrationHub, and custom protocols
• Create Flow Designer workflows, subflows, and custom actions that automate complex business processes
• Customize the Service Portal, including widgets, themes, and responsive layouts
• Build Performance Analytics solutions with indicators, breakdowns, and automated data collection
• Set up advanced CMDB configurations, identification rules, and reconciliation policies
• Coach mid-level and junior developers on architecture, development patterns, and best practices
• Review code for quality, performance, security, and adherence to coding standards
• Design data models, table structures, and relationships that support application needs
• Implement security controls in ServiceNow, including ACLs, roles, and data access policies
• Work with architects, business analysts, and stakeholders to turn requirements into technical solutions

Requirements

• Have 7 years of ServiceNow development experience, with proven skill in complex platform customization and integration
• Hold the ServiceNow Certified System Administrator (CSA) certification
• Bonus: ServiceNow Certified Application Developer (CAD) certification
• Bonus: Certified Implementation Specialist (CIS) in multiple modules
• Bonus: Certified Technical Architect (CTA) certification
• Bonus: Experience working with the federal government

Conditions

An active TS/SCI clearance is required, and you must be willing to obtain a polygraph

You must work onsite 3 days a week

The base pay range for this role is $116,900 to $243,100 USD in California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia, as required by local law

Final pay depends on factors such as location, role, skill set, and experience level

Applications are accepted on an ongoing basis with no fixed deadline

The company provides equal opportunity to all applicants

Benefits

• A wide range of benefits is available