ServiceNow Solution Architect (m/f)

Description

You will join the company's Advanced Technology Solutions team as a ServiceNow Solution Architect (m/f), designing service management platforms for large global clients and complex internal environments.

The role suits experienced architects who can set end-to-end design, lead delivery across many stakeholders, and keep platforms scalable, secure, supportable and in line with long-term business and technology plans.

AI proficiency is a core skill on the team and is used across development, architecture, data, cloud, automation and analytics.

Responsibilities

• You are the architecture and design authority for assigned initiatives, focused on enterprise-scale ServiceNow solutions within a global Service Management Platform.
• You will shape the target architecture for a new global instance and help deliver new ServiceNow products and services.
• You cover cross-product architecture, integrations, data and service models, platform security, governance and solution delivery, aiming for patterns that are maintainable, upgradeable and consistent with enterprise standards.
• Own solutions end to end, from discovery and option analysis through design, build, testing, deployment and handover to operations.
• Turn requirements into architecture blueprints, solution designs, data models, integration designs, technical specifications and architecture decision records.
• Set and enforce platform principles, reusable patterns, development standards, security controls and technical guardrails.
• Use baseline ServiceNow capabilities and proven patterns, and push back on unnecessary customization and technical debt.
• Design secure, resilient and supportable integrations using APIs, IntegrationHub, MID Servers, identity and access controls and enterprise data exchange patterns.
• Lead architecture for CMDB and CSDM alignment, service relationships, data ownership, lifecycle, reconciliation and governance.
• Run architecture workshops and design reviews, record trade-offs and risks, and secure sign-off from business and technology stakeholders.
• Review and approve detailed designs and critical configurations, and guide developers and implementation partners so delivery matches the approved architecture.
• Address performance, scalability, availability, security, privacy, compliance, observability, disaster recovery and supportability.
• Maintain architecture documentation and plan releases, upgrades, environments, testing and operational readiness.
• Advise senior stakeholders and mentor architects, developers, product teams and delivery partners.

Requirements

• Extensive experience architecting and delivering complex, enterprise-scale ServiceNow solutions.
• Proven track record as a ServiceNow Solution Architect, Technical Architect or Platform Architect.
• Deep knowledge of platform architecture, scoped applications, configuration versus customization limits, data model, security model, integration patterns, release management and upgrades.
• Skill in producing and defending blueprints, solution designs, governance standards, technical decisions and long-term roadmaps.
• Strong expertise in one or more ServiceNow product areas, and the ability to design cross-product solutions on shared platform services.
• Solid understanding of CMDB, CSDM, service modelling, data governance, integrations, identity and access, platform security, performance and operational support.
• Experience leading architecture reviews, resolving complex technical issues, managing architectural risk and guiding delivery teams and implementation partners.
• Background in enterprise architecture, ITIL, Agile delivery, testing, release management and production transition.
• Experience in global platform or enterprise transformation programs.
• Strong facilitation, communication and presentation skills.
• Good written and spoken English.
• Use AI tools actively and responsibly to raise productivity and strengthen solution design, for example GitHub Copilot, Cursor, Claude Code and ChatPwC.
• ServiceNow Certified System Administrator.
• Relevant Certified Implementation Specialist credentials.
• Certified Application Developer.
• Certified Technical Architect (CTA) or Certified Master Architect (CMA), a strong asset.

Conditions

Employer is the company's advisory entity, an s.r.o.

Start date is by agreement.

The stated salary is the minimum. Final pay is set individually based on experience, expertise, seniority and overall profile.

Hybrid working policy with flexible working hours.

Two extra days off during Christmas, plus sick days.

Benefits

• Regular salary reviews, performance bonuses and other special bonuses.
• Meal contributions and a cafeteria system where you choose personalized benefits.
• Extra work is valued and compensated, down to the minute.
• Internal and external training and a structured career development plan.
• Premium perks such as a Multisport card or a medical centre membership.
• Well-being and work-life coaching program.
• Team building, social events and an employee referral program, with regular feedback in a supportive setting.
• International assignments, varied projects with international clients and the option to work from abroad.
• Discounts at partner companies for cars, health care, beauty, culture and more.
• Transfer up to 4 telephone numbers at discounted rates.
• Referral reward of 300 to 1000 EUR, depending on the seniority of the candidate you recommend, if the company starts working with that candidate.