ServiceNow Pre-Sales Engineer

Description

The company is a global digital solutions and transformation business. It works across many industries and regions, and this role sits in its enterprise applications function.

The ServiceNow Pre-Sales Engineer works with sales teams to grow business by offering solution expertise, running discovery workshops, writing solution proposals, and showing customers what ServiceNow products can deliver.

The team is global and combines engineering skill with a shared drive to solve complex problems. It helps organizations become data-driven so they can have a positive impact on their industries and society.

The company values diverse perspectives and builds its culture on mutual respect and merit-based systems. You do not need to meet every requirement to be a strong fit; your experience, character, and perspective count too.

Responsibilities

• Support sales teams at every stage of the opportunity.
• Run customer discovery sessions to uncover business challenges and requirements.
• Shape ServiceNow solution strategies around customer goals.
• Give product demonstrations, build proofs of concept (POCs), and present to executives.
• Produce solution architectures, effort estimates, and technical response documents.
• Help prepare responses to RFPs, RFIs, and RFQs.
• Build business cases, ROI models, and value realization presentations.
• Work with delivery teams to make sure proposed solutions can be built in practice.
• Partner with ServiceNow account teams and alliance partners on strategic pursuits.
• Turn customer business problems into measurable outcomes delivered through ServiceNow.
• Meet CIOs, CTOs, and other executives to tie technology investment to business goals.
• Present ServiceNow AI, automation, and workflow capabilities as support for digital transformation.
• Raise the quality of proposals, the accuracy of estimates, and the strength of solutions across pursuits.
• Help lift win rates, pipeline growth, and revenue through solution consulting.
• Find additional ServiceNow use cases to grow existing customer accounts.

Requirements

• Bachelor's degree in Information Technology, Business, or a related field.
• 8+ years in ServiceNow consulting, implementation, solutioning, or pre-sales.
• A solid grasp of what the ServiceNow platform can do and where it applies.
• Experience writing solution proposals and customer presentations.
• Strong communication and presentation skills.
• A broad network of ServiceNow professionals and customers is a major advantage.
• Optional: CIS certifications (ITSM, ITOM, HAM, SAM, CSM, HRSD, etc.)

Conditions

Equal opportunity employer: all applicants are welcome regardless of protected characteristics. Reasonable accommodations are available during recruitment on request.

Benefits

• Industry-leading benefits, support, and services focused on your overall health and wellbeing.
• Flexible working arrangements that suit you (depending on role and location).
• A sense of belonging, with autonomy, freedom, and ownership, working alongside people you enjoy learning from.