Business Analyst - Project Document Management

Description

The company is digitalizing document-centric business processes across global projects and enterprise functions. This role connects business needs with practical IT solutions in document management and document control.

You will work with business stakeholders, document control teams, project teams, application owners, vendors and IT delivery teams to analyze, improve and digitalize document lifecycle processes, supporting standardization, compliance, collaboration and information governance across the global organization.

Responsibilities

• Analyze business processes to find chances for digitalization, harmonization and ongoing improvement in document-centric work.
• Gather, document, validate and manage business requirements, turning them into functional specifications, user stories, process flows and acceptance criteria.
• Run workshops and stakeholder discussions to define business needs and align on solution outcomes.
• Support solution design, testing, implementation, release readiness and user adoption.
• Serve as the main link between business users, application teams, vendors, integration teams and service delivery organizations.
• Drive standard document management and document control processes across projects and business units.
• Define and track process performance indicators, business benefits and adoption metrics to guide data-based decisions.
• Contribute to application lifecycle management, enhancement backlogs, demand intake, change management, training and knowledge transfer.

Requirements

• Bachelor's degree in information technology, business administration, information management or equivalent experience, plus at least 3 years as a Business Analyst, Functional Analyst, Product Owner or similar.
• Hold at least an ITIL v4 Foundation certification and have experience in business requirements analysis, stakeholder management and process improvement.
• Understand document management, document control, document lifecycle, metadata, revision control, approval workflows and information governance principles.
• Strong analytical, communication and problem-solving skills, and the ability to work effectively in a global, multicultural setting. Fluent English is required.
• Experience with the MS Copilot 365 suite, ServiceNow and enterprise document management solutions such as InEight Document, Autodesk Construction Cloud (ACC) and OpenText Content Server/xECM.

Conditions

Location: Krakow, Lesser Poland, Poland.

Full-time schedule. Not remote.

Job ID R0134796. Posted 2026-09-21. Employer: the company ENERGY SERVICES SP. Z O.O. Category: IT, Telecom & Internet.

The company is committed to legal compliance and transparency. Full offer details, including financial conditions and benefits, are shared with the selected candidate before the employment contract is signed.

Applies to Poland only, in line with local law. The accessibility channel is for candidates with disabilities who need assistance or an accommodation during the application process; other messages will not be answered.

Pre-employment background checks, which may verify employment history, education, criminal records and other relevant information, are carried out under applicable law. Roles with access to sensitive information, financial duties, client data, regulated environments or security-sensitive functions may face additional or deeper screening, such as enhanced criminal checks, credit reviews where legally allowed, sanctions screening or other due diligence. Scope depends on the role and business need, and candidates are notified and asked for consent where required.

Benefits

• A broad package of competitive benefits supporting financial, physical and mental wellbeing and personal development.