Technical Product Owner

Description

The company builds connected healthcare solutions, and this role focuses on the product direction for its healthcare IoT and connected device work.

You will work closely with Solution Architects, engineering and customer service teams, turning real healthcare service needs into secure, scalable and usable solutions.

The role is listed as UK-based, but applications from suitably qualified candidates elsewhere in Europe will be considered.

Responsibilities

• Own the roadmap and backlog for healthcare IoT and connected device solutions.
• Turn customer service workflows and field operations needs into product features and technical requirements.
• Align the product vision with system architecture together with Solution Architects.
• Write user stories, acceptance criteria and technical requirements for engineering teams.
• Set priorities based on business value, operational impact and customer experience.
• Drive delivery of device monitoring, diagnostics, remote support and service automation.
• Work with customer service, support and field teams to resolve issues faster and run services more efficiently.
• Make sure product design complies with HIPAA and the HITECH Act.
• Take part in Agile ceremonies such as sprint planning, backlog grooming and retrospectives.
• Validate delivered features through UAT, field feedback and operational metrics.
• Drive integration with EHR/EMR systems, service platforms and IoT ecosystems.
• Work with DevOps teams on smooth releases, monitoring and ongoing improvement.
• Track and improve uptime, response time, MTTR (mean time to resolution) and customer satisfaction.

Requirements

• 5, 10 years in product ownership, product management or technical program delivery.
• A solid grasp of healthcare customer service operations, including support workflows, ticketing and field service.
• Hands-on experience with IoT or connected devices, or a strong understanding of edge-to-cloud architectures.
• A technical background in software development or engineering, enough to work closely with developers and weigh trade-offs.
• Experience with APIs, microservices and distributed systems.
• Familiarity with Agile/Scrum and backlog tools such as Jira or Azure DevOps.
• An understanding of NoSQL data stores (e.g., Elasticsearch) and data-driven applications.
• A strong ability to turn business needs into technical requirements.
• Preferred: experience in healthcare environments such as hospital systems, medical devices or digital health platforms.
• Preferred: familiarity with interoperability standards HL7, FHIR and DICOM.
• Preferred: experience with service management platforms such as ServiceNow or Salesforce Health Cloud.
• Preferred: exposure to DevOps practices such as CI/CD, monitoring and release management.
• Preferred: experience with remote device management, telemetry and diagnostics systems.
• Preferred: background in AI or analytics use cases such as predictive maintenance, support automation and knowledge systems.
• Strong grasp of healthcare customer service workflows.
• Ability to balance technical depth with a focus on product and user experience.
• Comfort working in ambiguous settings and bringing clarity.
• Strong stakeholder management across engineering, operations and clinical teams.
• Data-driven decisions focused on operational efficiency and customer outcomes.
• An ownership mindset, with the ability to take a product from concept to delivery.

Conditions

Equal-opportunity employer welcoming applications from people with disabilities.

Benefits

• You will help build the foundations for advanced analytics, self-service reporting and AI-driven decision-making on modern cloud technology, within a highly collaborative team supporting a global healthcare business.