Senior Principal Solution Architect, Security and Risk

Description

The company is hiring a senior principal solution architect to advise customers on putting its Security and Risk products in place using proven practices, so they reach their business goals sooner. You will be a functional and technical expert, support sales cycles, and carry customer needs back into the company's product, enablement and training teams.

The team focuses on the customer problems that matter most. You bring architecture guidance, industry knowledge, deep product skill, fresh ideas and expertise to customers and partners, and help grow the Security and Risk practice.

Responsibilities

• Run pre-sales work: deliver presentations, lead solutioning and scoping workshops, draft statements of work with clear deliverables and effort estimates, define scope, flag when change orders are needed, and size engagements with account executives and sales staff.
• Act as a lead member of the engagement team, connecting Security and Risk workflow applications to the customer's technology estate and advising on governance practices.
• Brief senior executives, including CXOs, on the implementation roadmap and change management.
• Work with the Platform Architect team to spot platform risks in customer environments before they become problems.
• Serve as practice director on high-profile Security and Risk accounts: lead delivery teams, review their work, give technical direction, and make sure delivery standards are met.
• Design and deliver Security and Risk solutions with an architecture that will hold up over time and follows the company's technical standards and proven practices.
• Create solution designs for common customer use cases and publish them for solution consultants, the customer community and others.
• Build productive working relationships with Security and Risk product owners and stakeholders so the field understands current capabilities and the roadmap.
• Host office hours, presentations, webinars and learning sessions for advisory, delivery and go-to-market colleagues, sharing customer use cases and wins.
• Improve delivery and engagement materials alongside the Customer and Partner Excellence team.
• Coach and mentor the company's delivery team and partner network.
• Write documentation and service offerings that promote the company's services.
• Cover other Risk and Security areas as needed to hit utilization targets.
• Travel up to 20% of the year, depending on customer needs and internal meetings.

Requirements

• 12+ years in a professional services organization, or equivalent education and experience.
• 8+ years of consulting or configuration work on complex technology, including integrations and portals.
• 5+ years implementing the company's Security and Risk solutions.
• Strong hands-on experience with TPRM, USEM, VR, SIR, IRM (RC, TPRM, BCM), OpsRes and AI Control Tower.
• Strong grasp of risk and security regulation and standards such as FFIEC, DORA, OpsRes, SEC, OCC and SOX.
• Working knowledge of NIST CSF and other industry-specific frameworks.
• Experience with linked domains including asset management, service management, CMDB, and Risk and Security, including ITOM modules (Event Management, Discovery, CMDB, Service Graph Connectors).
• Strong understanding of Now Assist, RaptorDB and Vault ZTA.
• Experience designing cross-functional solutions and architecture in large, heavily regulated enterprises such as FSI and HCLS.
• Experience applying AI to work processes, decision-making or problem-solving, such as AI-powered tools, workflow automation, AI-driven insights, or the effect of AI on a function or industry.
• Proven ability to influence and advise senior leaders in a matrixed organization: identify needs, present options with their pros, cons and risks, and offer thought leadership to sponsors and stakeholders.
• A customer-first attitude, willingness to go the extra mile and remove barriers to customer success.
• Ability to work with technical and non-technical customers, gather requirements, analyze information and design complete solutions.
• Ability to produce visually rich conceptual design documents for readers with varied business and technical backgrounds.
• Experience running solution presentations and getting customers to accept designs.
• Skill at building trust and engaging audiences both remotely and in person.
• Skill at explaining complex ideas through visuals and models such as wireframes, workflows and diagrams.
• Comfort running projects independently and driving complex issues to resolution.
• A collaborative working style.
• Breadth across leading enterprise software platforms.
• A genuine interest in learning new technologies and working on projects that stretch what the platform can do.
• Required on Day 1: CIS-RC, CIS-VR and CSA certifications.
• Required by Day 90: CIS-TPRM, CIS-SIR and Certified Application Developer (CAD) certifications.
• Preferred on Day 1, or achieved within the first 365 days: Certified Technical Architect (CTA).
• Working proficiency in CMDB Fundamentals within 90 days.

Conditions

Base pay for this location is $173,200 to $303,100, plus equity where applicable, variable or incentive compensation, and benefits.

Sales positions generally include a competitive On Target Earnings (OTE) incentive structure.

The base pay shown is a guideline. Actual total compensation depends on qualifications, skill level, competencies and work location, and compensation is set by the geographic location of the role and may change.

Work persona (flexible, remote or required in office) is assigned based on the role and work location. The company may measure the distance between your home and the nearest office with a third-party service.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) plan with company match.
• Employee stock purchase plan (ESPP).
• Matching donations.
• Flexible time away and family leave programs.