Senior Software System Engineer

Description

The company is a leader in continuous glucose monitoring, founded about 25 years ago, and is now widening its focus to consumer health technology while still building products for serious conditions.

This role sits on the IT/OT team that keeps manufacturing software running at a commercial plant in Mesa, AZ. You will work with IT/OT, Operations Engineering, Quality and R&D staff in Mesa, AZ and San Diego, CA.

The systems include customized manufacturing software, SCADA, SQL Server databases and laboratory software. The job mixes systems engineering, software development and day-to-day support with one goal: high system uptime.

Responsibilities

• Give daily software development and technical support for manufacturing systems, including MES integration, SCADA platforms, SQL Server databases and related factory applications.
• Build and maintain manufacturing software, such as database structures, data pipelines and application integrations that support digital factory work.
• Produce system designs and architecture documents, such as UML diagrams, interface specifications and system documentation.
• Find ways to improve performance, user experience, data integrity and efficiency across manufacturing platforms.
• Fix software problems on the production floor quickly to limit downtime and keep manufacturing running.
• Work with R&D, Engineering, Quality, IT and Production to find root causes and carry out corrective and preventive actions for software and system anomalies.
• Write and maintain SQL Server solutions, including queries, stored procedures, views and data integrations for operations and analytics.
• Help with software deployments, configuration changes, integrations and application upgrades in manufacturing environments.
• Take part in software validation, verification and change control in a regulated manufacturing setting.
• Help write and update technical documentation, architecture records, development standards and support procedures.
• Explore AI tools that could speed up every stage of development.
• Take on other duties as assigned.

Requirements

• At least 5 years supporting manufacturing or industrial software, such as SCADA, LabVIEW applications, C or database-driven applications.
• Strong troubleshooting skills and the ability to work through complex technical problems in a fast-paced setting.
• Working knowledge of manufacturing processes and production environments, such as GMP, lean manufacturing and Six Sigma.
• Proficiency in SQL and database management.
• Familiarity with software deployment tools, system monitoring and version control.
• Experience working with IT, R&D, Engineering, Quality and Production teams.
• Familiarity with, and hands-on experience applying, manufacturing operations standards such as ISA-95.
• Knowledge of FDA rules such as 21 CFR Part 11.
• Strong verbal and written communication, with the ability to document technical issues and explain them to both technical and non-technical users.
• Typically a Bachelor's degree in a technical field and 5-8 years of related experience, or a Master's degree and 2-5 years of equivalent industry experience, or a PhD and 0-2 years of experience.
• Preferred: familiarity with relational databases.
• Preferred: experience with software verification and validation of automated systems on the factory floor.
• Preferred: ability to juggle multiple projects, set priorities and keep to timelines.
• Preferred: attention to detail and strong organization.

Conditions

Salary range: $111,100.00 - $185,100.00.

Travel: 0-5%.

Based at the Mesa, AZ plant with work across teams in Mesa, AZ and San Diego, CA.

AI tools may support parts of the hiring process, but people make all hiring decisions.

Benefits

• A comprehensive benefits package.
• Global growth opportunities.
• Career development through in-house learning programs and/or qualified tuition reimbursement.
• Access to an employee community centred on CGM technology.