ServiceNow Platform Architect

Description

The company needs a ServiceNow Architect to set the direction, governance and long-term growth of its ServiceNow platform across the enterprise.

The role keeps the platform aligned with business goals and digital transformation work, and aims for solutions that are scalable, secure and fast.

You will drive adoption and long-term value, and connect enterprise business capabilities with the ServiceNow product roadmap.

You will work with senior leaders, technical teams and external partners on new ServiceNow capabilities that improve operations and deliver business value.

Responsibilities

• Define and own the platform architecture and roadmap so they match enterprise strategy.
• Set and enforce governance, standards and good practice for the platform.
• Balance business priorities, scalability, technical debt and future capabilities when shaping the roadmap.
• Write and maintain technical design documents, architecture diagrams and platform standards.
• Lead design and delivery across ITSM, ITOM, CSM, HAM, SAM, CMDB, Discovery, SPM and GenAI/Now Assist.
• Build scalable solutions with Flow Designer, Workflow Data Fabric, APIs, MID servers and custom applications.
• Oversee upgrades, patches, cloning and the environment strategy (Dev, Test, Sandbox, Prod).
• Find ways to standardise and automate processes across several business functions.
• Set the integration strategy for enterprise systems including Entra ID, Azure, AWS, Zabbix, Tanium, Cisco ISE, Salesforce and Microsoft 365.
• Keep CMDB data healthy and accurate, with sound reconciliation strategies.
• Manage and optimise license usage and platform costs.
• Plan the lifecycle and keep improving the platform over time.
• Work with security and infrastructure teams on compliance and risk mitigation.
• Help design and build a platform operating model that delivers outcomes and encourages adoption.
• Define how new platform capabilities are evaluated and adopted consistently across business domains.
• Mentor developers and administrators and lead them technically.
• Guide teams on configuration and coding standards, prototyping and faster deployment.
• Advise business stakeholders on platform best practice and help them adopt new ServiceNow capabilities.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration or a related field.
• Master's degree in a relevant field, such as an MBA or M.S. in Information Technology, preferred.
• 8+ years of hands-on ServiceNow experience.
• CSA and CAD certifications required; CTA or CIS preferred.
• Strong experience with ITSM, ITOM, CMDB, Discovery, HAM, SAM and CSM.
• Deep knowledge of ServiceNow architecture patterns and performance tuning.
• Expertise in enterprise integration and data synchronisation.
• Proven record of leading multi-instance strategies and complex migrations such as clones, splits and consolidations.
• Experience with GenAI and automation, such as Now Assist, Virtual Agent, NLU and AI Search, preferred.
• Excellent stakeholder management and communication skills.
• Ability to turn business requirements into scalable technical solutions.
• Experience defining platform roadmaps, governance models or enterprise operating models is a strong advantage.
• Preferred: cloud architecture experience with Azure or AWS.
• Preferred: Performance Analytics and reporting expertise.
• Preferred: experience with large transformation programmes such as M&A, carve-outs or global rollouts.
• Preferred: familiarity with Agile, SAFe or DevOps methodologies.
• Think strategically and bring innovation that supports the business over the long term.
• Build relationships across business units and senior management to drive change.
• Understand how IT supports and drives business goals, especially in corporate functions.
• Solve complex technical problems while balancing business needs.

Conditions

Hybrid working with at least 47 days per year of remote work and flexible working hours.

The company offers support for family, physical health and mental health.

The company welcomes people from all backgrounds.

Benefits

• Private health care through Signal Iduna and life insurance for you and your family.
• A well-being programme with regular webinars, workshops and networking events.
• An employer-paid pension plan with an extra 3,5% on your gross salary.
• Access to sports groups and a Multisport card.
• Growth opportunities, where you can grow, lead and make an impact regardless of background.