Senior Site Reliability Engineer

Description

The company combines its own hardware, AI-driven analysis, and integrations with systems hospitals already run to give health systems a live view of their operations across many disconnected tools.

Its customers include large US health systems and the U.S. Department of Veterans Affairs. Backed by Goldman Sachs, the company has more than doubled revenue and is scaling quickly toward $100M in annual recurring revenue.

The team is hiring a Senior Site Reliability Engineer for its Infrastructure Engineering group. The platform serves hospitals and care teams that cannot tolerate downtime, and the role carries real operational responsibility with direct say over how the infrastructure changes.

Responsibilities

• Design, build, and run resilient, self-healing infrastructure on the AWS-based platform.
• Lead incident response from detection through mitigation and root-cause analysis, and write postmortems that lead to lasting system changes.
• Plan and run disaster-recovery and failover exercises against defined RTO and RPO targets.
• Create observability with well-tuned SLIs, SLOs, and alerts that the team trusts.
• Build and maintain CI/CD pipelines and infrastructure as code using Terraform and GitOps.
• Work directly in Kubernetes at the level below its abstractions.
• Work day to day with the platform lead, sharing production ownership and on-call duties.
• Help shape security and compliance for infrastructure that handles protected health data, under HIPAA and SOC 2 Type 2.

Requirements

• You have 4+ years of experience in Site Reliability Engineering or cloud infrastructure.
• You have current, deep knowledge of AWS, Kubernetes, and distributed systems, well beyond surface terminology.
• You have run disaster-recovery or failover exercises in practice.
• You have led incident response and postmortems yourself.
• You have solid experience with CI/CD automation, GitOps, and infrastructure as code.
• You want to stay close to the technical details of the system.
• Optional: experience in healthcare IT, EHR data, or HIPAA or SOC 2-governed environments.
• Optional: experience with high-traffic, mission-critical SaaS or IoT platforms.

Conditions

The role is hybrid, with at least 3 days per week in the New York City office.

The expected salary is $200,000 to $240,000 for New York-based candidates. Final pay depends on relevant experience, skills, and qualifications. A candidate whose experience significantly exceeds the role's expectations may be considered for a more senior level.

The role may also be eligible for equity and bonus compensation.

The company is an equal-opportunity employer.

Benefits

• Equity in a high-growth company backed by leading investors and scaling toward $400M+ ARR.
• Full health, dental, and vision coverage, a 401k, paid time off, and paid parental leave.
• All the tools you need to do your best work.
• Work that ships quickly and solves meaningful problems, with room for independent decisions.