Production Engineer

Description

The company provides market infrastructure, giving clients access to global financial and commodities markets, with a focus on price discovery, liquidity and data distribution.

The company runs from more than 60 offices in 27 countries and employs 5,300 people. It is the largest interdealer broker in the world by revenue, the top Energy & Commodities broker, the leading provider of OTC data, and runs an award-winning all-to-all trading platform.

You will join a small team that supports global trading applications. The role is central to keeping a complex global trading platform stable, performant and reliable. You will handle escalated problems that need deep technical and functional knowledge, support operational workflows across several regions, and make sure the platform runs smoothly through each daily trading cycle.

The role combines hands-on technical work with operational involvement. You will monitor system health, analyse incidents, coordinate changes and releases, and spot risks early. You will need strong troubleshooting skills, an understanding of electronic trading workflows, and the ability to work with technical and business teams alike.

The platform and operating model are maturing, and the role will increasingly contribute to an SRE-aligned support model. That means more focus on automation, observability, reliability metrics and reducing operational toil. The right candidate will help shape this shift while keeping critical trading services stable. The role offers a clear path toward future SRE work.

Responsibilities

• Investigate and resolve escalated production issues through structured troubleshooting, log analysis and system behaviour diagnosis.
• Monitor the health and performance of global trading applications, responding to alerts, incidents and operational risks across regions.
• Support Start of Day, End of Day and environment readiness for global trading cycles.
• Maintain and improve monitoring, dashboards and alerting to give better visibility, earlier detection and sounder operational decisions.
• Take part in change and release work, including deployment support, impact assessment, validation and post-change review.
• Lead triage, clear communication and controlled recovery during major incidents.
• Analyse recurring incidents and operational patterns to find systemic issues and help improve long-term reliability.
• Help move the support function toward an SRE-aligned model, with more focus on resilience, automation and production readiness.
• Find ways to cut manual operational effort through automation, better tooling or refined processes.
• Join blameless post-incident reviews, contribute to root cause analysis and track preventative actions with engineering and platform teams.

Requirements

• Hold a degree or an equivalent mix of education and experience.
• Have a solid understanding of AWS operational environments, including load balancers, regional failover, instance lifecycles and managed databases.
• Have experience supporting business-critical front and mid office applications.
• Have deep knowledge of market data flows, instrument definitions, pricing mechanisms and session-based connectivity.
• Read complex application logs and diagnose backend issues accurately and quickly.
• Show strong root cause analysis: assess symptoms, isolate faults and decide on remediation.
• Have solid experience in incident management, major incident coordination and structured problem solving.
• Manage concurrent issues, escalations and stakeholder communication across regions.
• Understand change management, including risk assessment and deployment validation.
• Be familiar with observability tools such as Grafana, CloudWatch, ELK or Splunk, including metrics, logs, dashboards and alerting used to judge system health and reliability.
• Work effectively across business, operations, developers and DevOps teams.
• Focus on the customer and explain complex technical issues in business-friendly terms.
• Be comfortable supporting global operations and adapting to multi-region workflows.
• Show interest in or experience applying SRE principles such as reliability metrics, automation and continuous improvement in a support or operations role.
• Have contributed to better mean time to detect (MTTD) and mean time to restore (MTTR) through observability, tooling or process changes.
• Understand the trade-off between feature delivery and operational stability in business-critical systems.
• Optional: Have solid experience supporting trading platforms, financial exchanges or real-time transactional systems.
• Optional: Have reasonable exposure to FIX-based workflows, messaging pipelines or market connectivity architectures.
• Optional: Have experience working in AWS-native or hybrid-cloud financial environments.
• Optional: Have reasonable experience working with front office trading desks or broker support teams.
• Optional: Be familiar with CI/CD pipelines, DevOps practices or automated deployment frameworks.
• Optional: Have exposure to SRE concepts such as SLIs, SLOs, error budgets or reliability metrics in a support or operations setting.
• Optional: Have experience improving platform resilience through automation, monitoring enhancements or operational tooling.
• Optional: Be familiar with failure scenarios, recovery patterns or high-availability strategies in distributed systems.

Conditions

Salary range: $95,000 to $120,000, depending on experience.

Hybrid work. Based at 200 Vesey Street, New York, NY, USA.

Professional level, band 5.

The company welcomes applications from people who do not match every item in the posting. Talent Acquisition can help you see where your skills fit.