Senior Service Engineering Manager

Description

The application window for this opening is expected to close on 6 Nov 2026.

The company is a global healthcare technology business with about 95,000 employees in more than 150 countries. Its devices are used in treatment for over 72 million patients a year.

This role leads service engineering for the EP Therapies - CAS operating unit. The team works on serviceability across the full product lifecycle, covering both new products and changes to released ones.

The job combines technical and organizational leadership. You will shape product design for service and set up the processes and tools that support it. The work is matrixed, so you will work closely with the Service and Repair Shared Service and other groups to hit shared goals.

The role is expected to help the EP Therapies - CAS unit keep growing strongly.

Responsibilities

• Lead a team that designs, develops and supports service engineering for complex medical device hardware and software across its lifecycle.
• Contribute to service strategy, training and field service documentation.
• Give engineering direction on escalated technical problems, risk management and product improvements.
• Work with Engineering, Quality, Regulatory, Operations, and Service and Repair teams to deliver solutions that meet compliance and business needs.
• Manage performance, grow your people, keep the team engaged and included, and share business and operational updates with them.
• Coach, mentor and train engineers to build a high-performing group that values accountability, collaboration, innovation and engineering excellence.
• Lead staff in setting priorities for strategic and department initiatives, including performance goals and targets.
• Lead forecasting, effort estimation, resource planning, and technical planning and execution.
• Champion service engineering best practices alongside the service and repair center of excellence.
• Oversee the definition and rollout of engineering practices that improve quality, maintainability, scalability and product performance.
• Other duties may be assigned.

Requirements

• Required: a bachelor's degree in engineering, science or another technical field, with 7+ years of work experience in engineering or quality, or in a regulated industry, plus 5+ years of leadership experience.
• Required, as an alternative: an advanced degree in engineering, science or another technical field, with 5+ years of work experience in engineering or quality, or in a regulated industry, plus 5+ years of leadership experience.
• If your bachelor's degree was earned outside the United States, it must satisfy 8 C.F.R. § 214.2(h)(4)(iii)(A).
• Preferred: experience in medical device capital equipment development, Design for Service, IEC 62353 compliance, and service engineering process and tool development.
• Preferred: experience with electrophysiology procedures, including ablation, imaging and or mapping.
• Preferred: knowledge of product development, configuration management and FDA regulations and guidance on service.
• Preferred: experience influencing and working with cross-functional partners in a matrixed setting.
• Preferred: experience leading complex technical investigations through to issue resolution with cross-functional partners.
• Preferred: strong planning, organizing and execution skills, with the ability to juggle several priorities in a changing environment.
• Preferred: the ability to explain complex issues clearly to senior leaders and key stakeholders.
• Preferred: leadership, coaching, mentoring and talent development skills.
• Preferred: the ability to work well in a quick-moving, highly collaborative setting while staying focused on quality, compliance and customer outcomes.
• Physical requirements: you must be able to move around independently, use a computer and communicate with peers and coworkers. The duties list is not exhaustive, and reasonable accommodations can be made for people with disabilities. Your manager or local HR can explain the specific work conditions for the role.

Conditions

The role is based at the Mounds View, MN facility on a hybrid schedule, with at least 4 days a week on-site for in-person work.

Travel of up to 10% may be required for business needs, in-person meetings and projects.

U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered only for Principal-level roles and above. For roles below Principal, you must already have unrestricted U.S. work authorization at hire and for the whole time you are employed.

The company gives equal employment opportunity to all people regardless of protected characteristics, including citizenship status, and provides reasonable accommodation for qualified individuals with disabilities.

Benefits

• The base salary range for U.S. locations excluding Puerto Rico is $171,200.00 to $256,800.00 per year in USD, varying by experience, certification or education, market conditions and location. The range does not apply to specific locations in California.
• The role is eligible for a short-term incentive known as the MIP.
• Regular employees working 20+ hours a week receive health, dental and vision insurance, a health savings account, a healthcare flexible spending account, life insurance, long-term disability coverage, a dependent daycare spending account, tuition assistance or reimbursement, and the Simple Steps well-being program.
• All regular employees receive incentive plans, a 401(k) with employer contribution and match, short-term disability, paid time off, paid holidays, the Employee Stock Purchase Plan, an employee assistance program, a non-qualified retirement supplement (subject to IRS earnings minimums), and a capital accumulation plan (for Vice Presidents and above, or subject to IRS earnings minimums).
• Temporary workers are eligible for paid sick time required by state law and the Employee Stock Purchase Plan. Some benefits may not apply in Puerto Rico.