Senior Salesforce Developer

Description

The role leads the strategy, governance, day-to-day health and ongoing development of the Salesforce platform, which supports client services, onboarding, sales, marketing and operations.

You will be the senior technical lead and go-to adviser for Salesforce, keeping the platform reliable, secure, scalable and aligned with business goals. You will also drive major CRM projects, AI-based features, automation and modernisation while keeping strong support and governance in place.

The company is a global provider of financial markets infrastructure and data, with 25,000 staff across 65 countries. Its values are integrity, partnership, excellence and change.

Responsibilities

• Own the Salesforce platform end to end, covering strategy, administration, governance and operational health.
• Lead architecture, configuration, security and optimisation for Salesforce, and set the platform standards, procedures and governance frameworks.
• Plan capacity, monitor performance, manage data quality and clear technical debt.
• Lead adoption of new Salesforce features, including AI and automation.
• Oversee Level 2 and Level 3 support across the Salesforce estate, making sure incidents, requests and production issues are resolved within agreed SLAs.
• Lead root cause analysis and put lasting fixes and preventive measures in place.
• Manage relationships with internal technology teams, third-party vendors and Salesforce support, and keep services resilient and continuously improving.
• Work with senior business stakeholders to turn their priorities into scalable Salesforce solutions, and lead requirements, design and delivery of CRM enhancements and major initiatives.
• Act as the main Salesforce subject matter expert on business projects, advise on process automation, customer engagement, AI and digital transformation, and mentor team members.
• Lead release management, deployment governance and platform upgrades, overseeing CI/CD, testing, environments and production readiness.
• Make sure changes meet enterprise change, risk and deployment standards, and lead release planning and communications.
• Own governance, security controls, access management and compliance for Salesforce, including audits, security assessments, periodic access reviews and regulatory activities.
• Keep platform documentation, architecture artefacts and operating procedures complete and current.
• Drive continuous improvement in automation, efficiency, user experience and adoption.
• Evaluate and implement emerging Salesforce technologies such as Agentforce, Einstein AI and Data Cloud, and contribute to roadmaps, investment planning and future architecture.
• Find ways to streamline business processes and cut operational overhead through technology.

Requirements

• Extensive experience administering, supporting and enhancing enterprise-scale Salesforce environments.
• Strong grasp of Salesforce architecture, security and sharing models, data management and governance.
• Proven record leading complex CRM initiatives, platform enhancements and large transformation programmes.
• Strong knowledge of Salesforce Flow, automation frameworks, reports, dashboards and advanced platform features.
• Experience running critical production platforms in a large, regulated enterprise.
• Ability to influence senior stakeholders and set strategic technology direction.
• Strong leadership, stakeholder management, communication and vendor management skills.
• Experience working in Agile, DevOps and product-based delivery models.
• Excellent problem-solving, analytical and decision-making skills.
• Essential: a degree in Information Technology, Computer Science, Engineering, Business Information Systems or equivalent industry experience.
• Essential: significant experience managing and supporting enterprise CRM platforms.
• Desirable: deep expertise in Service Cloud, Sales Cloud and Experience Cloud.
• Desirable: experience with Data Cloud, Agentforce, Einstein AI and AI-driven CRM solutions.
• Desirable: solid understanding of integration architecture, APIs, middleware and enterprise data management.
• Desirable: experience with DevOps, CI/CD pipelines, GitLab, JIRA, ServiceNow and deployment automation.
• Desirable: working knowledge of Apex, Lightning Web Components (LWC) and Salesforce development practices.
• Desirable: experience defining platform roadmaps, governance frameworks and operating models.
• Preferred: Salesforce Certified Administrator, Advanced Administrator, Platform App Builder, Business Analyst, Service Cloud Consultant, AI Associate or AI Specialist, and Application Architect (highly desirable).

Conditions

The role is at manager level.

Equal opportunity employer: applicants are considered without regard to race, religion, colour, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, pregnancy, disability or any other legally protected basis, and reasonable accommodation is available for religious practices, mental health and physical disability needs.

Benefits

• Tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
• Colleagues can take part in the charity's fundraising and volunteering, and the company supports sustainability goals across its business.