Senior Program & Portfolio Delivery Manager

Description

At the company, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with the company gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

This position is not eligible for visa sponsorship.

Requirements

• Ten or more years of progressive project management, program management, portfolio management, or enterprise delivery experience.
• Demonstrated experience leading multiple interconnected enterprise programs, projects, or workstreams.
• Experience overseeing complex initiatives involving multiple teams, business areas, investments, or technology organizations.
• Strong program and portfolio financial management experience, including budgeting, forecasting, resource planning, and financial performance tracking.
• Demonstrated ability to identify, assess, quantify, and mitigate complex risks and dependencies.
• Experience proactively identifying delivery challenges and driving resolution before they affect execution.
• Proven ability to lead and influence cross-functional teams in a matrixed environment.
• Experience establishing accountability and driving results without direct reporting authority.
• Strong executive communication, presentation, and stakeholder management skills.
• Ability to translate complex delivery information into concise executive updates, recommendations, and decision points.
• Experience leading senior-level program, portfolio, or governance meetings.
• Proficiency with enterprise project and program management tools, including Microsoft Project and Jira.
• Experience leading information security or cybersecurity programs.
• Experience supporting large, highly visible enterprise technology initiatives.
• Experience working in financial services, banking, or another highly regulated industry.
• Project Management Professional, or PMP, certification.
• Program Management Professional, or PgMP, certification.
• Experience developing program or portfolio dashboards using Power BI.
• Experience with portfolio governance, investment planning, or strategic planning.
• Experience leading enterprise transformation, technology modernization, risk remediation, or regulatory initiatives.
• Basic Qualifications
• Master's degree, or equivalent work experience
• 10 or more years of experience in project management activities
• Two or more years of managerial experience

Conditions

This role requires working from a the company location three (3) or more days per week.

The company is seeking a Senior Program & Portfolio Delivery Manager to lead complex, highly visible initiatives across multiple programs, projects, and workstreams. This role will provide oversight across interconnected efforts by managing delivery, financial performance, risks, dependencies, resources, and organizational impacts. The successful candidate will bring extensive enterprise program and portfolio management experience and the ability to operate independently in a complex, matrixed organization.

This person will lead strategic program and portfolio delivery while partnering with technology, information security, business, finance, and other stakeholder groups. This individual will proactively identify risks and dependencies, drive resolution of complex delivery challenges, and provide senior leaders with clear recommendations and decision points. This role requires the ability to influence teams, establish accountability, and deliver results.

Main Responsibilities:

Lead the delivery of complex enterprise programs, projects, and interconnected workstreams.

Oversee program and portfolio performance across timelines, budgets, forecasts, resources, risks, dependencies, and expected outcomes.

Identify and manage cross-program dependencies and downstream impacts across projects, investments, business areas, and technology teams.

Proactively identify, assess, quantify, and mitigate delivery, financial, resource, and organizational risks.

Anticipate potential delivery challenges and drive resolution before they affect milestones or business outcomes.

Develop mitigation and recovery plans for programs or workstreams that are at risk.

Escalate issues with clear business impact, recommended actions, and decisions required from leadership.

Lead program, portfolio, and senior leadership meetings focused on delivery health, risks, priorities, financial performance, and decision-making.

Translate complex program and portfolio information into concise executive-level updates and recommendations.

Manage program and portfolio financials, including budgets, forecasts, resource requirements, and financial performance.

Provide direction, coaching, and accountability to project managers, program resources, and cross-functional team members in a matrixed environment.

Build strong relationships across technology, information security, business, finance, risk, and other stakeholder organizations.

Ensure teams remain accountable for commitments, milestones, financial performance, and expected outcomes.

Support program governance, strategic planning, portfolio reporting, and continuous improvement activities.

Use project and program management tools to maintain accurate plans, schedules, risks, dependencies, financial information, and executive reporting.

This role requires working from a the company location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits

• Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here .